Sales and Service Advisor

Sun Auto Tire & Service; Tucson (AZ); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive pay with bonus

Paid training

Medical, dental, vision insurance

Paid time off

Employee discounts

Career advancement opportunities

Job summary

Sun Auto Tire & Service in Tucson, AZ is seeking a Sales & Service Advisor to greet customers, listen to concerns, recommend services, and guide them from check-in to checkout with a friendly, trustworthy approach. No technician background required; training is provided to learn our products, services, and store tools.

You’ll build estimates, review vehicle history and inspections, and explain maintenance and financing options while coordinating with technicians and leadership to keep work

Qualifications

• Customer-focused and organized, able to handle sales conversations.
• Learn automotive products and services and manage multiple priorities.
• Professional appearance and brand representation.
• Strong customer service, communication, and listening skills.
• Able to learn and use POS, DVI tools, records, and scheduling systems.
• Explain service recommendations, estimates, timelines, warranties clearly.
• Flexible schedule, including weekends as needed.

Responsibilities

• Greet customers in person and by phone, building trust from first contact.
• Review vehicle history and inspection results to recommend services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Build accurate estimates, work orders, and invoices in the POS system.
• Keep customers updated on service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow.
• Schedule appointments, verify parts, and follow checkout procedures.
• Make post-service follow-up calls to ensure satisfaction.
• Help keep the store clean, safe, and customer-ready, following PPE.

Skills

Customer service

Sales skills

Active listening

Communication

POS systems

Digital Inspections

Time management

Brand representation

Flexibility

Education

High school diploma

ASE Certification

State Inspector License

Tools

Point-of-Sale systems

Digital Vehicle Inspection

Scheduling tools

Customer records systems

Job description

About Sun Auto Tire & Service

BRAKEmax is part of the Sun Auto Network. Sun Auto Tire & Service is a growing family of trusted automotive service and tire brands united by one purpose: helping customers stay safely and confidently on the road. Our recent employee research confirmed what makes Sun Auto different – a values driven culture, a strong sense of belonging, pride in doing quality work, and real opportunities to learn and build a career. As we continue to grow, we’re committed to providing consistent support, clear communication, and to building strong teams so every teammate has the tools, training, and trust to do their best work.

Location:

Tucson, AZ

Employment Type:

Full-Time

Pay Range:

$50,000-85,000/yr

About Sun Auto Tire & Service

BRAKEmax is part of the Sun Auto Network. Sun Auto Tire & Service is a growing family of trusted automotive service and tire brands united by one purpose: helping customers stay safely and confidently on the road. Our recent employee research confirmed what makes Sun Auto different – a values driven culture, a strong sense of belonging, pride in doing quality work, and real opportunities to learn and build a career. As we continue to grow, we’re committed to providing consistent support, clear communication, and to building strong teams so every teammate has the tools, training, and trust to do their best work.

Why This Role Matters

Want to build a career in automotive service while helping customers make confident decisions about their vehicles? As a Sales & Service Advisor, you're one of the first and most important connections customers have with our shop. You'll greet customers, listen to their concerns, recommend the right services, and guide them through a smooth, trustworthy experience from check-in to checkout. This is a great fit if you enjoy customer service, sales, and problem-solving in a fast-paced environment. You don't need to be a technician—we'll train you on our products, services, and the tools that support customers and the store team.

What We Offer

• Competitive pay, including bonus or commission opportunities
• Paid training and hands-on development
• Medical, dental, and vision benefits
• Paid time off
• Employee discounts
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles

What You’ll Do

• Greet customers in person and by phone, listen to their needs, and build trust from the first hello.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend the right products and services.
• Clearly explain maintenance, repair, tire, warranty, and financing options so customers can make confident decisions.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated on service status, timing, and cost throughout the day.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow proper checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to ensure satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow all safety procedures and required PPE.
• Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.

What We’re Looking For

Required:

The right candidate is customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and can manage multiple priorities while staying professional and helpful.

• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Preferred:

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire.
• State Inspector License, in applicable locations, or ability to obtain within 30 days of hire if required by the store.
• High school diploma or equivalent.

Growth & Development

We promote from within. As a Sales & Service Advisor, you'll build the customer care, sales, and workflow skills that open doors to Assistant Store Manager, Store Manager, and other field leadership roles—many of our leaders started right where you are, with paid training and support at every step.

Work Environment & Physical Requirements

• Automotive shop and retail service environment with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials.
• Temperature variations may include extreme heat and/or extreme cold.
• Ability to stand up to eight hours per day and walk to access various areas of the building.
• Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
• Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
• Vision sufficient to detect color, depth, and refocus; use of safety goggles or other PPE as required.
• Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.
• Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Employer

Sun Auto Tire & Service is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.