Sales and Service Advisor

Tgk-Automotive-; Chandler (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Weekday schedule

Bi-weekly pay

Tuition reimbursement

Paid vacation

6 paid holidays

Health insurance

Life insurance

401(k) with company match

Vehicle service discounts

Advancement opportunities

Job summary

Sun Auto Tire & Service in Chandler, AZ seeks a Sales and Service Advisor to greet customers, document concerns, quote repairs, and promote services. This role emphasizes customer service, accurate communication, and teamwork, with a Monday–Friday work week and competitive pay.

Compensation ranges from $48K to $85K depending on experience, with benefits including tuition reimbursement, paid time off, insurance, 401(k) with company match, and advancement opportunities.

Qualifications

• Greet customers professionally in person and by phone.
• Document customer concerns and service history accurately.
• Promote services and provide informed recommendations.
• Provide accurate quotes including cost and completion time.

Responsibilities

• Greet customers professionally and document needs.
• Inspect vehicle context and review service history to identify needs.
• Communicate recommendations clearly and document them in the file.
• Promote services, parts and accessories and provide quotes.

Skills

Customer service

Communication

Sales

Documentation

Phone etiquette

Education

High School Diploma or equivalent

Job description

Overview

Sun Auto Tire & Service (Sun Devil Auto, Wilhelm Automotive, Greulich's Automotive and TGK Automotive) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

COMPENSATION: $48K-$85K depending on experience

Benefits:

• Monday - Friday work week
• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Must be at least 18 years of age
• Possess current, valid driver's license
• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.