Sales and Operations Coordinator

Sonepar USA, Inc.; Council Bluffs (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401K match

Profit sharing

Tuition reimbursement

Safety shoe reimbursement

Employee discount

Training programs

Job summary

Echo Electric, part of Sonepar, is seeking an Office Coordinator for Sales and Operations in Council Bluffs, IA to support branch functions, shipping, deliveries, purchase orders, and meetings.

The role combines receptionist duties with purchasing, billing, and project coordination across lighting and gear departments. Strong MS Office skills and clear English communication are required, with attention to detail and a customer-focused mindset.

Qualifications

• Previous experience in administrative, customer service, or operations support role.
• Intermediate MS Office skills and ability to operate a computer and phone.
• Customer-oriented mindset with clear English communication.
• Sense of urgency, prioritization, and attention to detail.

Responsibilities

• Answer phone calls in a timely manner.
• Assist with daily billing of invoices.
• Research and resolve discrepancies on purchase orders.
• Expedite open purchase orders.
• Assist with factory return items and defectives.
• Manage freight billing and related charges.
• Rebill/credit customer tickets when needed.
• Receive and reconcile packing lists against Eclipse records.
• Process daily shipping manifest.
• Support lighting and gear departments with project data entry.
• File paperwork as needed.
• Schedule and coordinate internal meetings, vendor visits, and branch events.
• Maintain office supplies and common areas to support productivity.
• Perform other administrative tasks for the sales team.

Skills

Administrative experience

Customer service

Operations support

Tools

Eclipse

Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We have a great opportunity for a diligent Office Coordinator for Sales and Operations to join our team! This role has receptionist duties as well as supporting the branch functions of shipping and deliveries, purchase orders, and meetings hosted by the Council Bluffs, IA location

Schedule:

Monday through Friday 8 AM - 5 PM.

How you will contribute:

• Assist with answering phone calls in a timely manner.
• Assisting with daily billing of invoices.
• Research and solve discrepancies on purchase orders.
• Expedite open purchase orders.
• Assisting with factory return items and defectives in processing.
• Freight billing of UPS charges and other related freight charges.
• Assis with credit/rebilling of customer tickets.
• Receive and reconcile packing lists against system records (Eclipse).
• Process daily shipping manifest.
• Support the lighting and gear departments by performing project management and job data entry.
• File paperwork as needed.
• Support internal meetings, vendor visits, and branch events with scheduling and coordination.
• Ensure office supplies, materials, and common areas are maintained to support productivity.
• Perform other administrative items for our sales team as needed.

What you bring:

• Previous experience in administrative, customer service, or operations support role.
• Intermediate computer skills e.g. MS Office and ability to operate a computer and phone.
• Characteristic of a customer-oriented mindset e.g. internal and external customers.
• Sense of urgency to complete tasks that require prioritization in a timely manner.
• Attention to detail.
• Ability to communicate clearly in English verbally or by using a keyboard for written communication.

What we offer:

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Who we are:

We’re the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.