Sales and Experiences Associate

Tasting Room Expo; California (MO); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in luxury wines is seeking dynamic Sales and Experience Associates to enhance guest experiences at their renowned winery. This role is pivotal in engaging visitors, guiding them through wine tastings, and promoting memberships. The ideal candidates will possess exceptional communication skills and a passion for wine, ensuring memorable interactions. Join a passionate team dedicated to excellence and customer satisfaction, where your contributions will help shape the future of the brand. If you thrive in a fast-paced environment and are ready to embrace challenges, this opportunity is perfect for you.

Qualifications

• Experience in customer service or sales, preferably in wine or hospitality.
• Strong communication and interpersonal skills to engage diverse audiences.

Responsibilities

• Deliver exceptional customer service and guide wine tastings.
• Promote and sell wine, memberships, and merchandise effectively.
• Collaborate with team members to ensure smooth operations.

Skills

Customer Service

Sales Skills

Communication Skills

Interpersonal Skills

Basic Math Skills

Flexibility

Education

Experience in Customer Service or Sales

WSET or similar certifications

Tools

Point of Sale System

MS Office Suite

Job description

Position Summary

Job Description: Sales and Experience Associate
Location: Solvang and/or Buellton, California (Santa Barbara County)
Time Commitment: Part-Time or Full-Time, weekends and evenings included

The Company: Alma Rosa Winery and Vineyards (“Alma Rosa”)
Alma Rosa is a premier producer of small-lot, critically acclaimed luxury wines, crafted from our ranch and vineyards in the renowned Sta. Rita Hills AVA. We are a passionate, driven team committed to excellence in all we do—supporting one another, our company, and our community.

Our vision is to establish ourselves as the top luxury wine brand in the Sta. Rita Hills AVA, through unwavering quality, sustainability and unforgettable consumer experiences. Our mission is to showcase our exceptional wines while fostering meaningful relationships, actively engaging with both current and future customers. We hold ourselves to a high standard through our core values: Customer focus, excellence in team building, leadership through quality, continuous improvement, integrity in all actions, sustainability for future generations, innovation, and collaboration, and an unyielding focus on the future rather than the past.

We are searching for dynamic, self-driven professionals to join our team and perform at the highest level. Ideal candidates will have experience working collaboratively in teams to achieve success, paired with a tenacious attitude and openness to challenges and change. Exceptional communication skills, both within and outside the organization, are a must.

We seek leaders—those who take ownership of their roles, put the team first, and work together to shape the future of our business. If you are ready to bring your best, approach your work with humility, thoughtfulness, and a growth mindset, we encourage you to apply.

Job Summary:
The Sales and Experience Associate serves as the primary point of contact for visitors to Alma Rosa Winery, delivering exceptional customer service and enriching guests' understanding and appreciation of our wines. This role involves guiding wine tastings, providing educational information about our offerings, and promoting our brand through direct sales and wine club memberships.

Responsibilities:

Guest Engagement:

1. Greeting all customers warmly, ensuring a welcoming and memorable experience.
2. Through an engaging and informative tasting experience, connect with the guests and ‘meet them where they are’ in their personal wine journey bringing them into the Alma Rosa fold, supplanting any of their preconceived notions of what wine is.
3. Convert guests to long-time bottled wine and wine club customers.

Sales and Promotion:

1. Actively promote and sell bottles of wine, wine club memberships and merchandise.
2. Encourage visitation to the ranch and aid in setting up a reservation.
3. Strive to meet and exceed daily and monthly sales goals.
4. Process sales transactions accurately using the point-of-sale system.

Operational Support:

1. Assist in setting up and breaking down for daily operations and special events.
2. Maintain cleanliness and organization of the tasting areas.
3. Stock and organize wine and merchandise displays, ensuring products are presented attractively.
4. Pack shipping orders in a timely manner to ensure there is no delay.

Team Collaboration:

1. Collaborate effectively with team members to ensure smooth tasting room operations.
2. Participate in training sessions and team meetings to enhance product knowledge and service skills.

Qualifications:

1. Previous experience in customer service or sales, preferably in the wine or hospitality industry.
2. Possess a genuine curiosity in all day-to-day human interactions.
3. Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences.
4. Basic math skills, Point of Sale System and sales transaction experience.
5. Computer skills including basic proficiency in MS Office suite of products.
6. Ability to work a flexible schedule, including weekends and holidays.
7. A passion for wine and a desire to continually learn about varietals, production methods and larger industry trends.
8. WSET or similar certifications encouraged, but not required.

Physical Requirements:

1. Ability to stand for extended periods.
2. Capable of lifting up to 40 lbs.
3. Comfortable working in a fast-paced environment with varying temperatures.
4. Ability to carry < 20 lb. backpack while speaking during moderate hiking conditions in varying heat levels.
5. Ability to operate multi-passenger (8+) motor vehicle, ATV or golf cart on ranch roads.