Sales and Experience Representative

Southern Airways Express; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in air mobility is seeking a Sales & Experience Representative responsible for managing customer journeys and driving sales growth. The ideal candidate will excel in building relationships, possess strong analytical skills, and contribute to enhancing the client experience within an innovative aviation environment. This role promises a dynamic atmosphere fostering personal and professional growth.

Benefits

Healthcare, Vision, and Dental Insurance

401(k) retirement plan

Two Weeks PTO + 12 Flexible Days

Employee discounts on travel and flights

Qualifications

• 5+ years in Aviation or Travel Industry.
• Experience in client relationship management.
• Strong analytical and consultative skills.

Responsibilities

• Manage entire customer journey and ensure satisfaction.
• Lead prospecting and outreach efforts.
• Track client interactions and report on account health.

Skills

Sales skills

Analytical skills

Time management

Communication

Relationship building

Tools

Hubspot

Live Chat

LinkedIn

Job description

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

There are three primary departments that work closely together: Marketplace, Amp Division, and Air Operations. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before.

Surf Air Mobility represents the sense of adventure, discovery and gateway to new possibilities – where entrepreneurship is a cult and changes the way people experience the world. We want to turn the world of aviation on its head and believe the only way to do so is by being bold and new. Nothing is sacred and in fact we want to change everything that slows people down. Innovation and creativity is what we thrive on.

Surf On Demand

Sales: Sales & Experience Representative

Our Sales & Experience Representatives are responsible for managing the entire customer journey, from the initial sale to the day of departure, including selling our Membership programs and upgrades. Most importantly, our Account Executives work on a tight-knit, professional team that’s here to deliver results, by learning from each other and understanding the true needs of our prospective and current customers.

Requirements:

• Availability to work weekends, evenings, and holidays in a rotating schedule with the team
• Ability to meet members/prospects in person at local FBOs and participate in regular networking events
• Eager to prospect, creatively warrant responses back from leads, and win their business

Responsibilities:

Sales & Revenue Growth

• Understand and communicate Surf On Demand’s value proposition, technology, and processes
• Prospecting, inbound and outbound lead generation, and timely follow-up
• Sell our memberships & products/services to qualified individuals, families, and companies of all sizes
• Manage the lifecycle of members: new, upgrades, rejoins & reactivations
• Identify and pursue new business opportunities within existing accounts.
• Participate in business development activities, including client events, networking, and referrals.

Account Management:

• Manage a portfolio of high-value clients, serving as their primary point of contact
• Develop and nurture long-term relationships with clients, understanding their needs and preferences
• Ensure consistent client satisfaction by providing personalized service and prompt issue resolution

Client Experience:

• Deliver an exceptional, bespoke sales experience for our prospects
• Lead initiatives to enhance the client experience, ensuring seamless communication and service
• Work closely with internal departments to guarantee the smooth execution of flights and services
• Gather client feedback and implement improvements to optimize the overall client experience

Data & Reporting:

• Prepare regular updates and pipeline forecasts for senior management on new members, existing account performance, and potential risks
• Track and analyze client activity, sales performance, and feedback to report on account health and opportunities for growth
• Build relationships of trust with fellow team members, prospects, and members
• Work across multiple platforms including Hubspot, Live Chat, LinkedIn, and Proprietary software

Qualifications:

• 5+ years of expertise in Aviation (Broker or Operator), Travel Industry or Selling Experiences
• Private or Commercial Aviation experience/knowledge/passion preferred
• Accustomed to prospecting, warm outbound calling and diligent follow-up with leads
• Excellent sales skills including the ability to quickly create and build relationships
• Strong analytical and consultative skills
• Excellent verbal & written communication skills, technology savvy and well-organized
• Effective time management skills – Ability to prioritize and meet deadlines
• Entrepreneur mentality to own your book of business

Compensation:

• Base Salary + Monthly Commission
• Surf Air Employee Membership
• Healthcare, Vision, Dental & 401k
• Two Weeks PTO + 12 Flexible Days for Federal Holidays

Benefits:

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company’s 401(k) plan.

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.