Sales and Customer Solutions Representative

Spectrum; Overland Park (KS); On-site; Full time

Job summary

A telecommunications provider is seeking a Sales and Customer Solutions Representative in Overland Park, Kansas. The role involves enhancing customer satisfaction by retaining valued customers and upselling services. Applicants should possess strong communication skills and a high school diploma, with experience in customer service preferred. This position offers competitive pay starting at $18/hour and additional incentives.

Benefits

Competitive pay

Free and discounted Spectrum services

Comprehensive pay and benefits package

Qualifications

• 6+ months of customer service or phone sales experience.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed customer solutions activity goals.
• Respond to inbound calls and address billing inquiries.
• Process orders within the billing system.
• Explain products and services with thorough understanding.

Skills

Strong English communication skills

Flexibility for variable hours

Adaptability and problem-solving

Knowledge of cable communications products

Education

High school diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you\'ll leverage your skills to retain valued customers and upsell our top-tier services. You\'ll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments
• Knowledge of cable communications products: TV, internet, and telephone

Preferred Qualifications

• 2+ years of call center experience

Here, our employees don’t just have jobs, they\'re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.