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Position Overview:
The primary responsibility of the In Suite Dining Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dining and provide amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Answer the phones according to Venetian standards. Use defined script to greet guest and determine how to be of assistance to the guest.
- Take orders correctly, enter them into micros and contact ISD for appropriate service.
- Keep driver’s license and all boards up to date with arrivals, departures and service needs.
- Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer, take the time to research and respond appropriately.
- Know, adhere to, and practice all aspects of Unmatched Service Standards.
- Record all pertinent data into guest profile as needed.
- Deliver and refresh all amenities.
- Operate micros to standards to order food and beverages.
Minimum Qualifications:
- 21 years of age or older.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.
- Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card, and any other required certifications.
- Minimum 2 years of service experience in a first-class hotel, casino, restaurant, or related hospitality area.
- Advanced understanding of food and beverage products including wine and spirits knowledge.
- Experience with point of sale equipment and/or computers.
- Effective communication skills in English, both spoken and written.
Physical Requirements:
- Ability to access all areas of the property and drive areas with or without accommodation.
- Maintain composure under pressure and meet deadlines.
- Prolonged walking, standing, stretching, bending, and kneeling.