Sales Advocate FT - EP 165 (31945)

Cricket Wireless; El Paso (TX); On-site; USD 14,000 - 17,000; Full time

Job summary

Talk4less Wireless in El Paso, TX is seeking a Wireless Consultant to join our Cricket Wireless dealer team. You will provide exceptional customer service, greet customers, learn promos and policy updates, and balance sales goals with service quality.

Responsibilities include POS operation, cash handling, store upkeep, and promoting no-contract wireless plans and accessories in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 1 year of retail sales or customer service experience; wireless sales experience preferred.
• Proficiency with basic computer skills and POS systems.

Responsibilities

• Greet customers in a friendly, timely manner and create a positive store environment.
• Learn promos, price changes and policy updates; resolve issues with management.
• Perform administrative tasks, file paperwork, and maintain store cleanliness and displays.
• Balance customer experience with performance goals and sell no-contract wireless plans and accessories.

Skills

Customer service

Retail sales

Communication

Time management

Teamwork

Education

High school diploma/GED

Tools

POS systems

Cash handling

Word processing

Spreadsheets

Job description

Job Details

Job Location: EP 165 DYER - El Paso, TX 79904Position Type: Full TimeSalary Range: $10.50 - $11.00 Base+Commission/monthTalk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.

Wireless consultant job duties

• Customer service, greeting in a friendly & timely manner, creating a positive work environment
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing Cricket store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
• Deliver outstanding service striving to retain and gain customers
• Participate in outside sales events or promotions
• Work flexible hours, weekends and holidays at various locations

Wireless consultant minimum requirements

• High school diploma/GED, or equivalent experience
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required, but preferred for moving further into store management/ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

Qualifications

• High school diploma/GED, or equivalent experience
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
• Management experience is not required, but preferred for moving further into store management/ownership
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling