Sales Advisor - Regal

Vapor Lounge; Spokane (WA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Match

Bonus Program

Profit Sharing

Employee Assistance Program

Discount Program

Employee Discount

Job summary

Vapor Lounge in Spokane is seeking a Sales Advisor to deliver exceptional customer service while applying extensive knowledge of devices and e-liquids. You will educate customers about vaping benefits and help them choose products that meet their needs, enroll them in the rewards program, and guide transactions at the POS.

The role emphasizes strong communication, teamwork, and a proactive approach to learning about products, promotions, and policies to enhance the in-store experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year of sales and/or customer service experience preferred.
• Experience and/or usage of vapor products preferred.

Responsibilities

• Welcome and greet customers and provide superior service.
• Communicate product features, pricing and return policies clearly.
• Educate and enroll customers into the rewards program.
• Operate the POS system to process transactions and discounts.
• Process merchandise returns per company policies.
• Stock and inventory products and maintain store cleanliness.
• Support marketing initiatives and promotional events.

Skills

Customer service

Product knowledge

Communication

Teamwork

Sales experience

Education

High School Diploma or equivalent

Tools

POS system

Job description

SUMMARY: Sales Advisor’s utilize their superior customer service skills and extensive knowledge of our products (devices & e-liquid) to assist our customers in identifying the best product(s) to meet their vaping needs. Sales Advisor’s educate our customers regarding the benefits of vaping and assist our customers in transitioning from traditional tobacco products.ESSENTIAL DUTIES AND RESPONSIBILITIES:Welcome and greet customers. Provide a superior customer service experience through demonstrated product knowledge and the ability to communicate effectively.Continually learn about products to provide accurate information to customers about features, pricing, and return policies. Answer customer questions, recommend products and address customer concerns or issues.Educate and enroll customers into our rewards program.Effectively utilize the point-of-sale system to capture inventory sold and discounts applied. Process merchandise returns per company policies.Participate in stocking and inventorying products and supplies.Maintain the cleanliness of the store (grand open ready) to ensure a positive customer experience.Actively engage in marketing initiatives including activities such as signage displays and waving, distributing coupons, flyers, pamphlets, and informing customers of promotional offers.May perform other duties as assigned and/or required.EDUCATION AND EXPERIENCE:High School Diploma or equivalent.A minimum of 1 year of sales and/or customer service experience preferred.Experience and/or usage of vapor products preferred.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Demonstrates the ability to quickly learn about products and effectively communicate features and/or benefits of these products.Exhibits superior communication skills to listen to a customer’s needs to identify and recommend appropriate products and effectively address customers’ questions and concerns.Demonstrates the ability to work as a part of a team with a desire to grow and improve performance through feedback and coaching.PHYSICAL / ENVIRONMENTAL:Good vision is expected for proficient reading of information in print and electronically.Must have the ability to stand, walk, and move around the store for up to 100% of workday.Occasional bending, squatting, kneeling, climbing, reaching, and stooping.Occasional lifting, carrying, pushing, and pulling objects weighing up to 20 pounds.Company Benefits:MedicalDentalVisionLife InsuranceCritical Illness401K with Company MatchBonus ProgramProfit SharingEmployee Assistance ProgramDiscount ProgramEmployee Discount