Sales Administrator, Décor Direct

Schell Brothers; Rehoboth Beach (DE); On-site; USD 45,000 - 55,000; Full time

Job summary

Décor Direct, part of the Schell Brothers family, is hiring a Sales Administrator to support the interiors/design team and enhance the client journey. You will liaise with designers, prepare proposals, and manage showroom operations to ensure a luxury experience.

The role emphasizes organization, product knowledge, and exceptional service, with opportunities to work closely with interior designers and clients across our showroom and design spaces.

Qualifications

• Experience in customer-facing design or home decor sales preferred.
• Strong organizational and communication skills are required.
• Comfort with lead qualification and presenting design services to clients.

Responsibilities

• Serve as the first point of contact for prospective clients by conducting virtual consultations to qualify project needs and educate homeowners on Decor Direct's services.
• Partner with Interior Designers to coordinate administrative aspects of the client journey from lead to project completion.
• Prepare accurate proposals, quotes, and supporting documentation with pricing accuracy and timely delivery to support sales conversion.
• Assist Interior Designers in preparing client presentations, lookbooks, and supporting materials that communicate design concepts.
• Manage showroom operations by greeting clients, answering phones, maintaining sample libraries, and ensuring the showroom is presentation ready.
• Attend furniture deliveries as a Decor Direct representative to verify installation quality and deliver a white-glove client experience.
• Continuously expand product knowledge, design trends, vendor offerings, and company processes to better support designers and clients.

Skills

Customer service

Interior design knowledge

Space planning

Time management

Attention to detail

Multi-tasking

Retail/design knowledge

MS Office

Google Suite

Team player

Initiative

Communication skills

Tools

Acumatica

Zoho CRM

Floorplanner

Google Applications

Microsoft Office

Job description

Décor Direct is part of the Schell Brothers family of companies and provides home interior design services as well as furniture and window treatment sales.

Schell Brothers is a highly successful residential construction company with over 20 years of excellence in Delaware, Richmond, VA, Nashville, TN, and Boise, ID. We are proud to have received Pro Builder’s prestigious 'Builder of the Year' award, the highest honor for a builder in North America. Additionally, we’ve earned the 'Great Place to Work' certification across our divisions, reflecting the strength and culture of our team.

Décor Direct is looking for a Sales Administrator to join our Team! The Sales Administrator is a key contributor to Decor Direct's sales and design team, serving as the primary administrative partner to Interior Designers.

This role is responsible for supporting the complete customer journey, streamlining project execution, and enhancing the overall client experience. By combining exceptional organization, product knowledge, and customer service, the Sales Administrator enables designers to maximize revenue, improve efficiency, and deliver a luxury interior design experience consistent with the Schell brand promise.

Responsibilities

• Serve as the first point of contact for prospective clients by conducting virtual consultations to qualify project needs, educate homeowners on Decor Direct's services and design process, establish expectations, answer preliminary questions, and prepare clients for a successful full day in-person design appointment.
• Partner with Interior Designers to coordinate the administrative and operational aspects of the client journey, ensuring a seamless experience from lead qualification through project completion.
• Prepare accurate proposals, quotes, and supporting documentation while ensuring pricing accuracy and timely delivery to support sales conversion.
• Assist Interior Designers in preparing client presentations, lookbooks, and supporting materials that effectively communicate design concepts and enhance the client experience.
• Manage showroom operations by greeting clients, answering phones, maintaining sample libraries, organizing merchandise, and ensuring the showroom remains presentation ready.
• Attend furniture deliveries as a representative of Decor Direct to verify installation quality, ensure products are placed according to the design plan, and deliver an exceptional white-glove client experience.
• Continuously expand product knowledge, design trends, vendor offerings, and company processes to better support designers and clients.

Required Skills

• Customer service minded
• Knowledge of interior design
• Space planning
• Time management
• Great attention to detail
• Well-organized with multi-tasking abilities
• Knowledge of retail, interior design, or furniture.
• Proficient in Microsoft applications: PowerPoint, Excel and Google Suite of Products.
• Ability to work in a team-oriented environment that is fast paced and demanding
• Must be self-directed, have excellent initiative and organizational skills
• Excellent verbal and written communications

Bonus Software Knowledge

• Acumatica
• Zoho CRM
• Floorplanner
• Google Applications including Gmail, Sheets, Slides, and Drive
• Microsoft applications including Word, Excel, Powerpoint