Sales Administrator

bionic services ltd; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance

Eyecare

25 days annual leave

Family day

Charity volunteering day

Leave buy/sell

Parental leave

Pension

Life assurance

Cycle to work

Job summary

Bionic is seeking a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be the vital link between customers, internal teams, and energy suppliers, ensuring that post-sale processes are completed accurately, efficiently, and with excellent service.

Your primary responsibility will be to manage the journey of each contract from sale to successful processing. You will resolve queries, gather missing information, coordinate with suppliers and update internal

Qualifications

• Experience in a customer support, contract administration, or sales support role.
• Familiar with contract management processes and terms (desirable).
• Proactive, solution-focused mindset with ability to drive improvements.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure contracts are processed correctly.
• Gather outstanding information to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and verify information in internal systems.
• Monitor outstanding contracts and maintain accurate records; identify process improvements.

Skills

CRM systems

MS Excel

Communication

Organizational skills

Job description

We are looking for a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers - ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service. Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers.

Day-to-Day Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery. Previous experience in a customer support, contract administration, or sales support role.
• Confident in resolving customer and supplier queries with professionalism and urgency.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
• Familiarity with contract management processes and an understanding of key contractual terms (desirable).
• A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
• A proactive, solution-focused mindset with a history of driving continuous improvement.
• Comfortable working in fast-paced, target-driven environments.
• Proficient with CRM systems and Microsoft Office tools, especially Excel. At Bionic, we want to make it radically easier for business owners to sort their business essentials.

By creating a one-stop-shop for all business essentials, our purpose is to 'earn the lifetime loyalty of British businesses'. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services., Bionic has over 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work

• 25 days annual leave, increasing with tenure
• 1 paid family & religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards