Sales Administrative Support– USA Northeast Coast

Merlin Entertainments - Corporate; Goshen (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Administrative Support professional to join its Trade Sales Team. This remote position offers an exciting opportunity to provide essential administrative and sales support, ensuring an efficient sales process while collaborating with various internal teams. The ideal candidate will excel at multitasking, possess strong problem-solving abilities, and demonstrate excellent communication skills. With a focus on supporting strategic sales initiatives, this role promises to be both challenging and rewarding, allowing you to contribute significantly to the team's success while enjoying a range of benefits including health care options and paid time off.

Benefits

Excellent health care options

Outstanding Paid Time Off (PTO)

Merlin Magic Pass

Recognition Programs and Rewards

401(k) program with company match

Tuition reimbursement programs

Learning and advancement opportunities

Qualifications

• Previous support/administrative experience essential.
• Strong computer literacy including Microsoft Office and CRM software.

Responsibilities

• Provide support to the Head of Sales & Strategic Partners.
• Maintain and update the CRM system for effective customer management.
• Manage queries raised by customers through to effective resolution.

Skills

Creative problem-solving

Interpersonal skills

Microsoft Office

CRM software

Written communication

Verbal communication

Time management

Prioritization

Adaptability

Teamwork

Tools

Microsoft Office

CRM software

Job description

What you'll bring to the team

Scope of Job:

Working as a key partner to the appointed Trade Sales Team. Providing full administrative and sales support, analysing and providing accurate information to the team and customers whilst ensuring an efficient and effective sales process and service. In order to make a success of this role you will be a master at handling a variety of tasks at once, anticipate and act on the needs of the team as and when they arise and eventually becoming the lynchpin of the trade team.

This is an Administrative Support Role.

Location Requirement:

This is a remote position; however, applicants must reside within a 2–3 hour driving distance of Madame Tussauds in Times Square, New York City, to attend occasional in-person meetings.

Key Objectives:

• Provide support to the Head of Sales & Strategic Partners for Northeast USA
• Act as first point of contact for the Strategic Sales Managers and Trade Sales Managers – prioritising and directing all enquiries
• Maintaining and update the CRM system to enable effective customer management and reporting
• Lead in the modification / implementation of new systems, processes and policies
• Manage and take responsibility for queries raised by customers through to effective resolution and escalating to Account Managers or Operations Team as appropriate
• Take responsibility for a portfolio of smaller clients managed through one of the digital routes to market
• Establish an effective reporting process to deliver Key Performance Indicators for the Sales Team and work with the Head of Sales to oversee the production of monitoring reports for the Sales Team
• Ad-Hoc desktop research as requested to support sales meetings
• Distribute point of sale collateral and merchandise materials in a timely and cost effective way
• Facilitate the distribution of marketing materials to customers and organise promotional events and roadshows to promote products
• Book participation in all trade fairs and events when approved in domestic market and overseas for the trade team
• Organisation of team events and client entertaining
• Manage set up with finance of new partners onto system
• Collaborate with internal teams including IT, Finance, Admissions and Accesso Merchandising to ensure sales processes are in place, on-time and operating smoothly for trade channels
• Deliver high levels of communication throughout the department and ensure that Trade Account Managers have the necessary administrative support required to drive sales
• Work closely with key stakeholders across allocated attractions to ensure ticket set-ups are fulfilled correctly and that any reported client /customer booking issues are quickly resolved
• Manage the annual trade rates process
• Be the gatekeeper of trade contracts
• Produce concise minutes/actions at all appropriate meetings and distribute to the team
• Manage the holiday and sickness records for the regional department
• Undertake any other reasonable duties appropriate to the role as business needs require.

Qualifications & Experience

Skills, Experience & Qualifications:

• Creative problem-solver, strong interpersonal skills and willingness to take the initiative
• Previous support / administrative experience essential
• Strong computer literacy including Microsoft Office and knowledge of CRM software
• High standard of written and verbal communication skills with excellent attention to detail
• Good time management and prioritisation skills
• Flexible and adaptable with a strong team ethic and ‘can-do’ attitude

Benefits

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range

Compensation between USD $20.00/Hr.-USD $23.00/Hr.