Sales Administration Manager, - Sales Events

MVW Services Corporation; United States; Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

Marriott Vacations Worldwide seeks a Manager, Sales Administration – Sales Events to lead on-site contracting, document integrity, and regulatory compliance for MVW Road Shows, owner events, and other off-premise events. This role operates away from the controlled gallery environment and requires weekend travel, with responsibility for PII/PCI security and real-time contract execution.

The incumbent owns the PSW and calculator used in sales presentations, coordinates with Global Technology for

Qualifications

• Bachelor’s degree with business management emphasis, or a 2-year degree with business emphasis and 5+ years of related experience in contract/admin within real estate or vacation ownership.
• Experience supporting off-site/mobile sales activity such as road shows, owner events, cruises, or remote contracting is preferred.
• Strong knowledge of state real estate rules, contract law, escrow, truth-in-lending, and privacy/PCI requirements.

Responsabilités

• Verifies latest approved documents for each event including PSW, contracts, addenda, and privacy notices.
• Protects PII/PCI data and ensures secure handling, transport, and return of documents on-site.
• Produces and reviews contracts live on-site, ensures accurate pricing, terms, and signatures; uses system-down procedures if needed.

Connaissances

Contract administration

Sales operations

Regulatory compliance

DocuSign

Data analysis

Excel

Formation

Bachelor’s degree in business management

Outils

DocuSign

Excel

CRM systems

Windows/PC

Description du poste

Position Summary

The Manager, Sales Administration – Sales Events is a mobile, field‑deployed contracting leader who serves as the on‑site owner of contract production, document integrity, and regulatory compliance at MVW Road Shows, owner events, cruises, and other off‑premise Sales events. Distinct from a site‑based Sales Administration Manager, this role operates away from the controlled Sales gallery environment — frequently in hotels, event venues, and on international waters — where standard system access, supervision, notary resources, and physical document controls may be limited or absent. The Manager is therefore accountable for carrying the compliance framework into the event: confirming that all required Legal and NOA approvals are in place before departure, verifying that only current approved document versions are used, safeguarding Personally Identifiable Information (PII) and payment card data in transit and on site, and producing accurate, fully executed contracts in real time under sales‑floor pressure. The role owns the Purchase Summary Worksheet (PSW) and the “calculator” used during the sales presentation – maintaining version control, running transaction information through the calculator to determine the applicable figures, validating pricing, finance terms, equity trade values, and incentive inputs, and training Sales on correct use so that what is presented to the guest matches what is contracted. Following each event, the incumbent returns to the assigned Sales gallery to complete all back‑end work: contract conversion and batching, escrow and down payment handling, rescission and cancellation tracking, document remediation, and event reporting. This position requires weekend travel most weekends and is expected to act as a visible compliance advocate and escalation point at the event — with the standing, confidence, and judgment to stop or modify a transaction that does not meet MVW, state, or federal requirements.

Specific Expected Contributions

Event Readiness & Pre‑Approval

Verifies that every document in the event packet is the latest approved version, including the Purchase Summary Worksheet, manual Contract for Purchase, state‑specific addenda, payment and third‑party payment authorizations, privacy notice, closing cost matrix, pre‑confirmations, public offering statements/owner books, and brand‑specific equivalents. Serves as the designated associate responsible for protecting PII at the event, establishing secure handling, storage, transport, and return‑of‑documents protocols before travel begins. Responsible for transporting or coordinating the shipment of required computer and contracting equipment to each sales events, confirms delivery before the event begins and ensure the equipment is properly secured and available for use on site.

On‑Site Contract Production

Produces, reviews, and executes ownership contracts live on site with accuracy and speed, matching tour flow and sales volume without compromising document quality. Reviews all contract documents before and again after execution to confirm correct representations, complete signatures, notarization where required, accurate pricing, finance terms and interest rates, inventory assignment, closing costs, and completion/closing dates. Executes manual and system‑down contracting procedures when connectivity or system access is unavailable, including correct use of the Addendum to Contract for Purchase (system‑down attachment). Partners with Global Technology (GT), as needed, to troubleshoot and resolve Wi‑Fi, connectivity, or equipment issues that could affect on‑site contract production; implements approved system‑down procedures when issues cannot be resolved promptly. Manages DocuSign envelope sequencing and delivery for events approved for electronic production. Collects and safeguards down payments, credit card authorizations, and escrow funds in accordance with minimum escrow and depositing requirements, and reconciles all funds collected at event close. Maintains real‑time control logs of documents issued, executed, voided, and returned; accounts for every document set before departing the venue.

Purchase Summary Worksheet & Calculator Ownership

Owns the Purchase Summary Worksheet and the calculator used during the sales process, including version control, distribution, and confirmation that only approved current versions are in use at any event or gallery. Runs each applicable transaction through the approved calculator, enters and validates the required inputs, and reviews the resulting pricing, points, finance terms, down payment, incentives, trade equity, and preliminary equity trade values to ensure the figures presented to the guest reconcile exactly to the executed contract. Reconciles PSW‑only events, confirming that term sheets/PSWs produced on site are followed by compliant back‑end document production within required timeframes.

Compliance Leadership & Risk Escalation

Acts as the visible compliance advocate at every event, setting the expectation with Sales leadership and Sales Executives that no contract is completed outside approved policy, template, or regulatory boundaries. Exercises independent authority to pause, correct, or decline a transaction that does not meet MVW policy or state and federal requirements, and escalates immediately to NOA and Legal leadership. Ensures adherence to requirements governing real estate and escrow law, truth‑in‑lending, rescission rights and disclosures, notary requirements, do‑not‑call and state registration/exemption rules, contract conversions, inventory matrix and reserved inventory, and extended closing dates. Safeguards PII and PCI data throughout the event lifecycle — collection, on‑site storage, transport, and return to the contract office — and reports any suspected exposure immediately. Adheres to MVW’s travel and business conduct expectations for Sales & Marketing travel opportunities, including itinerary compliance, professional conduct, dress standards, and alcohol‑related expectations while representing MVW on the road. Documents compliance exceptions, near‑misses, and lessons learned from each event, and recommends process, template, or training changes to prevent recurrence.

Post‑Event Gallery Execution

Completes all back‑end sales administration work at the assigned Sales gallery following each event, including document assembly, remediation of missing or incorrect items, conversion, and batching with an emphasis on accuracy and efficiency. Tracks and communicates contract status, additional information required, and follow‑up needs to Sales Executives and Sales leadership, minimizing rescissions, cancellations, and unclosed business. Produces post‑event reporting on volume, contract count, closing efficiency, document exceptions, rescissions, defaults, and BNQs; presents results and root‑cause analysis to Sales and NOA leadership. Works directly with the Audit department to resolve unclosed business and any exceptions required on event sales. Partners with Customer Advocacy to resolve escalated customer issues originating from event transactions.

Specific Candidate Profile

Education/Experience

Bachelor’s degree with business management emphasis, or a 2‑year degree with business emphasis and 5 or more years of related work experience in a similar position within a real estate or vacation ownership company.

Experience

undefined Experience 5+ years of progressive experience in contract administration, sales operations, real estate, financial operations, or New Owner Administration within a complex, regulated environment Direct experience supporting off‑site or mobile sales activity such as Road Shows, owner events, cruises, or remote contracting preferred Demonstrated experience operating independently in an unsupervised, customer‑facing environment where real‑time compliance judgement is required Experience owning or administering a pricing, quoting, or sales calculation tool and associated version control preferred.

Skills & Attributes

Extensive working knowledge of state real estate rules and regulations relating to licensing, contracting, closing, escrow, rescission, and federal truth‑in‑lending requirements. Strong working knowledge of PII and PCI handling requirements and secure document custody practices. Advanced PC and Microsoft Office skills, with specific proficiency in Excel and Word; ability to navigate multiple contracting, DocuSign, and reporting systems effectively. Strong mathematical, analytical, and reconciliation skills; ability to comprehend, analyze, and present data. Ability to understand complex sales programs with varying business rules and confirm contract requests fall within approved guidelines. Firm but approachable presence — able to influence and, when necessary, hold the line with senior Sales leaders in a live selling environment without damaging the partnership. Excellent verbal and written communication skills, mature judgment and an extremely professional demeanor consistent with high‑level customer expectations. Extremely well organized and procedure driven; able to work under pressure and manage multiple competing priorities. Independent and highly self‑motivated while able to work effectively as part of a team. Working understanding of lender requirements for financing whole ownership and fractional real estate preferred.

Travel & Schedule Requirements

Extensive travel required. Must be available and willing to travel on most weekends, including Fridays through Sundays, as well as holidays and multi‑day or multi‑week event assignments. Travel may include domestic, international, and cruise/international‑waters assignments; a valid passport and any required visas must be maintained. Must comply all MVW travel, conduct, timekeeping, expense, and health and safety requirements applicable to Sales & Marketing travel opportunities. Must be available to work a fluctuating schedule based on the event calendar, including evenings, weekends, and holidays, and to complete gallery‑based back‑end work between events. Frequently transports or coordinates shipment of computer and contracting equipment and document packets to sales events and is responsible for their on‑site setup, security, and return following the event; may stand, walk, or sit for extended periods during event hours.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes