Customer Success Manager - eGaming, Lima, OH

Arrow International, Inc.; Lima (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Arrow International, Inc. in Lima, Ohio is seeking an Account Manager to develop and implement promotion schedules aimed at boosting retention and activity. This role involves collaborating with organization and E-Gaming leadership to manage relationships and develop marketing strategies. The ideal candidate should have strong organizational skills, an understanding of the gaming industry, and a proactive attitude towards continuous improvement. This position offers opportunities to work in a dynamic environment focused on collaboration and innovation.

Qualifications

• Highly organized with the ability to adapt to changing priorities.
• Strong understanding of gaming KPIs and targets.
• Excellent written communication skills for internal and external audiences.

Responsibilities

• Liaise with organization and E-Gaming leadership to understand goals.
• Develop promotional strategies and marketing initiatives.
• Manage timelines and schedules across multiple organizations.

Skills

Highly organized

Understanding of gaming industry

Strong business acumen

Good organizational skills

Outstanding collaborator

Can-do attitude

Job description

Position: Account Manager

Account Managers will take responsibility for the development and implementation of promotion schedules designed to encourage retention and activity. You’ll work closely with the Sales and E‑Gaming Management team to manage relationships with organization leaders within your assigned market.

Key Responsibilities

• Liaise with Organization leadership, E‑Gaming leadership, and other managers to understand promotion and organizational goals
• Take part in the development of promotional and marketing strategies
• You will be the main point of contact between the organization and Arrow International
• Develop promotions including deals to encourage target market engagement
• Organize and strategize to ensure promotions are deployed effectively
• Work within budgetary constraints to ensure an efficient and effective promotional offering
• Ensure compliance with any legal restraints related to promotion
• Ensure organization satisfaction through understanding and communicating issues effectively and resolving them promptly
• Support new deployments as a point of contact alongside the sales team
• Assist in development and implementation of process improvement plans
• Identify risks and opportunities of additional deployments
• Effectively manage timelines and schedules across multiple organizations

Qualifications

• Highly organized and ability to adapt quickly to changing priorities
• Understanding of gaming industry, knowledge around gaming KPIs & targets a plus
• Strong business acumen, specifically in written communication & explanation of important details to internal & external audiences
• Good organizational skills, strong eye for detail
• Ambitious and eager to learn with a focus on and interest in marketing, content, CRM operations and communication
• Outstanding collaborator and enjoy juggling multiple priorities
• Eager to drive continuous improvement, flexible to challenge issues/opportunities
• Can‑do attitude, enthusiasm, energy, and inner motivation to take actions to achieve goals beyond what is required

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

ADA Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre‑employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].