Sales Account Executive

Milestone Medical USA; Chicago (IL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Job summary

Milestone Medical USA seeks an Account Executive to support regional sales and customer engagement. You will assist Territory Account Managers, manage logistics for visits and demos, and help drive growth across the Midwest and select Northeast markets.

You will build relationships, learn territory management, and contribute to strategic account development while traveling 50–75% and meeting performance goals in a fast-paced medical device environment.

Qualifications

• 3–5 years of sales or customer-facing experience in healthcare or life sciences.
• Strong interpersonal and communication skills across levels (technical staff, clinicians, admins).
• Proactive, detail-oriented with ability to juggle multiple priorities.
• Proficient with CRM systems, especially Salesforce; MS Office proficiency required.

Responsibilities

• Support Territory Account Manager in managing customer accounts and opportunities.
• Maintain accurate records in CRM for accounts, leads, and opportunities.
• Assist with customer visits, demos, installations, and logistics coordination.

Skills

Sales experience

Healthcare familiarity

Territory management

Communication skills

Travel willingness

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

The Account Executive plays a key supporting role within the sales organization, working closely with the Territory Account Manager or Senior Territory Account Manager to drive regional growth and customer satisfaction. This role provides hands-on exposure to all aspects of the sales process—from lead generation and customer engagement to installations, demonstrations, and follow-up. The position is designed for individuals who are early in their sales career and eager to develop their skills in field sales, customer relationship management, and strategic account development. The Account Executive supports daily sales operations while learning the fundamentals of territory management, customer engagement, and solution-based selling.

You could be the ideal candidate if….

• you truly love direct sales in the medical industry
• your customers find you to be professional, personable, and a respected/trusted advisor of sorts
• you want to make good money, and have an un-capped commission plan in a territory where there is ample opportunity to win
• you have an appreciation for the workflow of tissue/biopsy samples that patients await diagnostic guidance and you want to protect the histologists who prepare tissues for downstream analysis

Responsibilities

• Support the Territory Account Manager or Senior Territory Account Manager in managing customer accounts, identifying opportunities, and executing sales initiatives
• Maintain accurate and up-to-date records in the company CRM (Hubspot starting January 2027) for all accounts, contacts, leads, and opportunities within the assigned territory
• Assist with customer visits, demos, and product installations—helping coordinate logistics, materials, and follow-up communications
• Follow up on all assigned leads within the timelines specified in company policy
• Help prepare sales reports, presentations, and forecasts for leadership review
• Develop foundational relationships with customers, addressing routine questions and escalating complex needs to senior team members
• Represent Milestone at trade shows and professional conferences within the region and across North America, as needed
• Collaborate cross-functionally with internal departments (Sales, Marketing, Service, Applications, etc.) to ensure customer success and brand recognition
• Maintain company owned assets provided to assist you in executing responsibilities of position, (i.e., computer, vehicle, cell phone, etc.)
• Provide regular updates to the Head of Sales and Strategic Partnerships on sales activities, progress, and challenges within the region
• Work within company guidelines for managing field expenses
• Adapt to changing customer needs, market conditions, and internal priorities
• Learn and maintain a strong understanding of the full product portfolio and how it applies to both anatomic pathology and operating room environments
• Support account mapping, territory research, and strategic initiatives to expand market presence and identify growth opportunities
• Ensure adherence to company policies, industry regulations, and ethical standards

Qualifications & Experience

• 3 -5 years of sales or customer-facing experience—preferably in healthcare, laboratory products, or life sciences
• Strong interpersonal and communication skills, with the ability to engage effectively across various customer levels (technical staff, clinicians, and administrators)
• Strong organizational skills and attention to detail, with a proactive approach to managing multiple priorities
• Strong computer proficiency, including Microsoft Office (Outlook, Word, Teams, OneDrive, Excel, PowerPoint)
• Experience with CRM systems (Salesforce) preferred
• Ability to work independently while taking direction from senior sales staff and management
• Ability and willingness to travel extensively within the assigned territory (50-75% of the time, overnight stays included)
• Current and continued residence in assigned territory
• Valid U.S. driver’s license and ability to drive in all states within the Midwest & select parts of the Northeast territory, required
• Valid U.S. passport (required for occasional international travel, including visits to company headquarters in Italy), required

Education/Training

• Bachelor’s degree preferred (focus in lifesciences, business, or related field)
• Equivalent experience or training may be considered for qualified candidates

Employment Requirement

• Successful completion of pre-employment background check and drug screening through a third-party provider.
• Willingness to submit to random drug screening through third party provider, upon request, from time to time throughout the duration of employment.

Featured benefits

• Medical insurance, 401(k), working with a company with a powerful mission and high-quality products

Requirements added by the job poster

• Bachelor's Degree
• Exposure to the pre-analytical medical workflow (tissue processing & biopsy ecosystems) are strongly preferred
• Able to provide at least two professional references