Saleforce Application Development and Support Engineer II

Ryder Supply Chain Solutions; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

Ryder is seeking an Application Support Engineer II to provide advanced application support and engineering-level troubleshooting across enterprise platforms. You will lead on complex issues, identify root causes, and implement fixes to improve system stability as part of Ryder’s Technology Talent Incubator Program.

This role requires hands-on development experience in C#, .NET, and Salesforce (Apex, Lightning), with opportunities to grow into engineering, data, automation, and security-focused

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• 2–4+ years in Application support or development.
• Programming experience in SQL, Python, JavaScript, or TypeScript.
• Familiarity with Salesforce and .NET.
• Experience with SQL data querying.
• Familiarity with APIs and integrations.
• Experience with RCA/problem management.

Responsibilities

• Troubleshoot and resolve moderately complex incidents across applications and integrations.
• Perform advanced data analysis and debugging to identify root causes.
• Implement configuration changes and light development fixes to improve performance.
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation.
• Identify systemic issues and contribute to long-term solutions and process improvements.
• Partner with development teams to refine escalations and reduce repeat issues.
• Contribute to knowledge base improvements and automation opportunities.
• Provide guidance to Level I engineers and participate in training.

Skills

Troubleshooting

Independent work

Communication

SQL

APIs

Salesforce/NET

Education

Bachelor's in CS/MIS

Tools

SQL

Job description

Job Description: Summary The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands‑on experience supporting enterprise systems while building exposure to cutting‑edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real‑world problem solving, mentorship, and continuous learning, the program is designed to fast‑track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security‑focused positions. This role requires hands‑on development experience. Candidates must have experience coding in C#, .NET and Salesforce (Apex, Lightning). Applications without demonstrated development experience will not be considered

Essential Functions

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end‑to‑end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long‑term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

Additional Responsibilities

• Operates with moderate to high independence; handles most issues without guidance
• Impacts team‑level processes and contributes to cross‑team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Skills and Abilities

• Strong troubleshooting and analytical skills, Required
• Ability to work independently on complex issues, Required
• Strong communication and collaboration skills, Required

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field, Required
• Two (2) years to Four (4) years or more in Application support or development, Required
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced, Required
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required
• Experience with SQL/data querying Intermediate, Required
• Familiarity with APIs and integrations Intermediate, Preferred
• Experience with RCA/problem management Intermediate, Preferred

Travel - No Job Category Application Development, Delivery & Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $60,000.00

Maximum Pay Range: $80,000.00

Benefits Information

For all Full‑time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.