Salaried Catering Manager - Full-Time

Buehler's Fresh Foods; Canton (OH, TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Buehler's Fresh Foods is seeking a Catering Manager in Canton, Ohio, to lead the catering department focusing on exceptional customer experience. This pivotal role will involve team leadership, operational management, and development of catering offerings while ensuring consistent service excellence.

Benefits

Employee-owned benefits

Team Recognition Programs

Flexible scheduling

Qualifications

• Able to work within kitchen environments and handle kitchen equipment.
• Experience in catering and managing teams.
• Excellent customer focus and dedication to service.

Responsibilities

• Manage top line catering sales and profitability.
• Lead and develop the catering team for exceptional customer service.
• Coordinate directly with clients to meet and exceed expectations.

Skills

Leadership

Customer Service

Teamwork

Communication

Education

21 years of age or older

Catering Management experience

Job description

Jackson Township Buehler's Fresh Foods, 7138 Fulton Dr NW, Canton, Ohio, United States of America Req #376

Monday, May 5, 2025

The Buehler’s Catering Manager is responsible for successful operation of the catering department. Their job is to keep the departments successful by ensuring that our loyal customers have an exceptional experience each and every time they choose to cater with us. This important position will work closely with the food service team, Store Leadership team and Director of Catering. One of our company strategies is to become theBest in Food Serviceand that starts with one great customer experience at a time.

Come join us as we strive to become theBest in Food Service.

Key Accountabilities:

• Top Line Catering Sales and the bottom-line Profitability of the Catering Department.
• Catering Team Leadership and a champion for “Putting People First” Employee Relations, by establishing, developing, training and maintaining exceptional customer service by all Catering employees.

Specific job functions will generally include...

• Works cooperatively with the Catering Director, Food Service Manager and the larger Food Service Team to develop and deliver a variety of Offerings that “wow” our customers.
• Aligns staffing with an emphasis on recruitment and retention to meet Catering’s operational needs while making the best use of Catering labor as a forecasted or budget.
• Works proactively with the Catering Director to promote our catering offerings to potential customers using a variety of direct and indirect marketing methods and sales techniques.
• Is seen as the Catering Customer’s advocate – someone who can make their event “special” – by meeting and exceeding customer expectations every time.
• Conducts face-to-face sales calls and follow-up client meetings, tastings and demonstrations; and prepares and presents detailed quotations.
• Organizes custom orders and full-service events, through effective communications, record keeping, checklists, and follow-through.
• Works with local rental companies, entertainment services, photographers, and event venues.
• Assists with preparation of food for catered events and during high volume periods as needed.
• Up-sells with Buehler’s Floral, Bakery and Beer and Wine Departments to improve total store sales and providing a one-stop “event” shop.
• Follow-up after the sale through phone calls, emails, and handwritten thank you cards to make sure all expectations were met.
• Stays knowledgeable of our catering competitors; identify ways to build a competitive edge.
• Is knowledgeable about Buehler’s personnel policies and procedures, and federal and state labor laws, and sees that they are administered properly.
• Plans ahead for seasonal changes, holidays, special events and promotions, with particular emphasis on organization and making the most of each opportunity.
• Proactive in defining and resolving both employee and customer issues; communicates well with Store associates, customers, subordinates, and others.
• Performs related duties as required or assigned.

We think you’d be great for this role if you embody the 6 Characteristics of a great Buehler’s teammate:

People Minded

• Enjoy working in a teamwork environment
• Enjoy managing and making sure everything runs smoothly
• Value positivity and friendliness; is dependable and reliable
• Enjoy training and coaching employees
• Enjoy being a Leader
• Able to provide recognition to team

Customer Minded

• Commit to serving our customers and making each meal special

Product Minded

• Commit to preparing and serving each event to meet our customers’ expectations

Stable Minded

• Manage stress and keep your composure when it gets busy, during special holidays (Thanksgiving, Christmas and many others) as well as preparing for large or multiple catered events

Detailed Minded

• Work with minimal supervision while being highly productive
• Manage projects efficiently

Open Minded

• Provide flexibility with your schedule to accommodate customer demand
• Accommodate staffing needs by having the ability to work some weekends
• Understand that this is not designed to cover all the duties that are required, and there may be changes to your duties or responsibilities without notice

Our legal team wants you to know what’s required for this role:

• Attain at least 21 years of age
• Able to occasionally be required to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40# - and occasionally 60#
• This role requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures
• Able to work within our kitchen environment that includes equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives…so frequently you will be exposed to heat, steam, fire and noise

Reasonable accommodations may be made to enable individual with disability to perform the essential functions.

Extra Awesome:

• Previous Catering Experience; Catering Management Experience or familiarity with Event Coordination
• Demonstrates leadership skills and growth potential
• 45 Hours a week - Store hours and some weekends
  

Click here to c heck out the GREAT benefits we offer!!!

Buehler’s Fresh Foods is anemployee-owned chain of 13 grocery stores located in northeast Ohio. Our employees share a genuine concern for quality and to take care of the customer. We are always “Putting People First” whether it be our customers or our employees.

We are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

• Jackson Township Buehler's Fresh Foods, 7138 Fulton Dr NW, Canton, Ohio, United States of America