Saints Ambassador

New Orleans Saints; New Orleans (LA); On-site; USD 21,000 - 30,000; Part time

Job summary

The New Orleans Saints Fan Experience Department is seeking passionate, energetic individuals to join our team as Saints Game Day Ambassadors for the 2026 season. This part-time, seasonal role is essential in delivering exceptional customer service to fans at the Caesars Superdome.

As a Saints Ambassador, you will greet fans, support fan relations, and help ensure a safe, world‑class game day experience. Availability for all home games, potential playoff duties, and other events is required.

Qualifications

• Experience in customer service or hospitality is preferred but not required.
• Availability to work all Saints home games and playoff/pre-season events.
• Strong work ethic and a positive attitude.
• Excellent interpersonal skills and ability to connect with diverse groups.

Responsibilities

• Be the first friendly face fans see at Caesars Superdome, setting the tone for game day.
• Assist with fan relations during home games, ensuring safety and professionalism.
• Know stadium facilities (entrances, scanning, concessions, seating, activations) to help fans.
• Monitor key areas to ensure safety and enjoyment, escalating issues through proper channels.
• Bring energy and pride in representing the Saints organization to fans.
• Expand knowledge week by week and improve throughout the NFL season.
• Perform other duties to ensure seamless game day operations.

Skills

Customer service

Hospitality

Teamwork

Communication

Leadership

Problem-solving

Job description

Application Deadline: Rolling application

Our Mission and Your Impact

The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence, we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary

The New Orleans Saints Fan Experience Department is seeking passionate, energetic individuals to join our team as Saints Game Day Ambassadors for the 2026 season. This part-time, seasonal position is essential in providing exceptional customer service to fans attending New Orleans Saints games at the Caesars Superdome. As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.

What You’ll Be Doing:

• Be the first friendly face fans see upon arrival at the Caesars Superdome, setting the tone for an unforgettable game day experience.
• Assist the Fan Experience Department with fan relations during all home games for the New Orleans Saints, ensuring a safe and professional event.
• Build and maintain a deep understanding of the stadium facilities (entrances, ticket scanning, concessions, seating areas, event activations, amenities, etc.) to deliver top-tier service to fans.
• Proactively monitor key areas throughout the stadium campus, ensuring the safety and enjoyment of all fans and escape issues through the appropriate channels.
• Bring a high level of energy and enthusiasm to game day and take pride in representing the Saints organization in every fan interaction.
• Grow knowledge base week over week and show desire and commitment to improve throughout the NFL season.
• Perform other duties as assigned to ensure the seamless operation of game day events.

What You’ll Bring:

• Previous experience in customer service and hospitality is preferred but not required.
• Must be available to work all Saints home games, as well as additional potential pre-game duties (including playoffs) and other events throughout the season, including all pre-season training sessions and virtual weekly trainings ahead of each game during the season.
• Outstanding customer service and teamwork skills, with a focus on making each fan feel valued and welcome.
• A positive, "can-do" attitude with a commitment to professionalism and excellence.
• Strong work ethic, self-motivation, and dedication to delivering a superior fan experience.
• Exceptional leadership abilities, interpersonal skills, and the ability to connect with diverse groups of people.
• Excellent communication skills, with an ability to problem-solve, follow up, and leverage technology effectively.
• Must be available to work varied work hours.
• Ability to lift up to 25 pounds as needed.
• Reliable transportation to and from events.

All Candidates Should Have:

• Commitment to community and a people-first mindset
• Strong teamwork and collaboration skills
• Ability to celebrate individuality and value diverse perspectives
• High integrity and a proactive, solutions-oriented "winning" mindset