SAH Security Officer Lead

Lifespan; Fall River (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Lifespan is seeking an experienced Security Supervisor for Saint Annes Hospital in Fall River, MA. The role leads the Security team, ensuring a safe environment for employees, patients, and visitors while maintaining access control and incident reporting.

You will oversee coaching, conduct performance reviews, and respond to emergencies as needed. Strong leadership, communication, and confidentiality are essential for success in this hospital setting.

Qualifications

• 2–5 years in security/law enforcement; 1 year supervisory experience required.
• Background check clearance required; firearms prohibited.
• Good leadership and communication skills; able to work independently.
• Basic computer skills; MS Office preferred.

Responsibilities

• Supervise day-to-day operations of the Security team.
• Coach and counsel security staff; assist with annual performance appraisals.
• Respond as back-up Security Officer or dispatch for emergencies.
• Ensure compliance with state/federal regulations and accreditation.
• Review security reports, conduct patrols, and investigate incidents.
• De-escalate tense situations and contact local police when needed.
• Patrols and protects hospital property; maintain access control at entrances.
• Operate security systems including CCTV and incident reporting.
• Maintain confidentiality and liaise with physicians, staff, vendors.
• Be prepared to remain on-site during emergencies to ensure patient safety.

Skills

Leadership

Public safety knowledge

Communication skills

Decision making

Calm under pressure

Customer service

Confidentiality

Education

High school diploma or equivalent

CPR certification preferred

Job description

SUMMARY

Under the direction of the Hospital/Regional Security Manager, supervises the effective day-to-day operations of the Security Department to ensure a safe environment for all hospital employees, patients, visitors, physicians, and equipment. Protects life and property of all persons on hospital premises. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Helps supervise the day-to-day operations of the Security team members.
• Helps provide coaching and counseling to security employees and helps complete annual performance appraisals. Ensures security employees are adhering to security procedures through constant evaluation and frequent patrol of hospital property.
• Functions as a Security Officer or dispatch to respond to emergency calls for assistance as back-up support, during peak times, or if short staffed.
• Ensures compliance with company, state, and regulatory requirements to maintain accreditation and licensure.
• Reviews and evaluates security related reports, surveys, and audits.
• Protects life and property of all persons on hospital premises. Deescalates all potentially tense situations. Immediately contacts local police prior to any physical altercations.
• Patrols hospital buildings and grounds to prevent fire, theft, and vandalism. Diligently reports any suspicious activity and investigates accidents, incidents, and criminal acts.
• Secures, locks, and protects hospital buildings and grounds.
• Responds quickly and effectively to emergency and non-emergency situations.
• Assists hospital staff in de-escalation of tense situations and responds immediately to support the safety of staff.
• Ensures only authorized persons are admitted onto hospital property. Assists with inquiries made by patients, visitors, or other employees.
• Maintains current information in daily activity reports/logs, incident reports, lost and found logs, etc.
• Serves as a member of the emergency response team and responds to codes appropriately.
• Reports all safety and fire hazards, investigates incidents of unusual circumstances, and reports all incidents to supervisor.
• Supports all fire/life safety/emergency management drills and education initiatives.
• Documents incident reports in an accurate and timely manner. Follows appropriate investigative procedures.
• Must be able to respond quickly to all areas of the hospital.
• Successfully completes hospital and department specific orientation and ongoing mandatory education requirements in a timely manner.
• Manage access control at various entrances by ensuring all staff, patients, visitors, and vendors are authorized to gain entry for business/service purposes.
• Assists with the operation of security systems: CCTV, access control, and incident reporting.
• Assists in maintaining regulatory requirements, including state and federal regulations.
• Maintains patient confidentiality at all times.
• Maintains a good rapport and a cooperative working relationship with physicians, staff, and vendors. Acts as a liaison with other departments.
• Should an emergency situation arise (weather related or other emergency related events), senior management may require security staff to remain at the hospital in order to ensure the well‑being of our patients is uncompromised and hospital operations are uninterrupted. While these situations are unusual and at times unpredictable, the Supervisor Security should be prepared to remain on site.
• Remains keenly alert at all times, alerting all employees, patients, and others to possible threats or situations requiring immediate attention.
• Other duties as assigned.

QUALIFICATIONS

• Two to five (2-5) years of experience in the field of law enforcement, security operations, or a related field is required. One (1) year of supervisory experience is required. Experience in a health care setting is preferred.
• Must be able to successfully clear a background check, including a criminal search. Use or possession of a firearm and or other weapons is prohibited.
• Good leadership skills.
• Excellent knowledge of public safety and security procedures/protocols preferred.?
• Ability to obtain state-required security officer credentials, as needed.
• Ability to perform duties independently.
• Good communication skills with the ability to communicate clearly in English, both verbally and in writing.
• Basic computer knowledge and skills required. Experience with Microsoft Office preferred.
• Demonstrated ability to make decisions and function calmly and competently in high stress situations.
• Ability to display mental and emotional stamina in situations involving death, multiple patients, family members, etc.
• Ability to be honest, alert, and well-disciplined.
• Ability to lift and move up to 100 pounds.
• Proven ability to maintain confidentiality at all times.
• Strong customer service skills.

EDUCATION

High school diploma or equivalent (GED). A current Basic Life Support (CPR) American Red Cross or American Heart Association Provider certification or a CPI certification is preferred.

PHYSICAL REQUIREMENTS

• 75% or more: Talk or hear
• 50 - 75%: Stand / walk
• 25 - 50%: Use hands to finger, feel, reach with hands, climb, or balance
• 25 - 50%: Stoop, kneel, crouch, or crawl
• 25 - 50%: Lift up to and over 100 lbs.
• Exposure to Outdoor Weather Conditions
• Exposure to Extreme Cold or Heat (Non-Weather)
• Exposure to blood-borne pathogens
• Exposure to toxic or caustic chemicals
• Exposure to dust or other irritants
• Exposure to grease or oils
• Exposure to infections from disease bearing specimens
• Exposure to infectious/contagious diseases
• Exposure to cleaning agents/chemicals
• Exposure to hot or noisy equipment
• Exposure to humid or wet conditions (non-weather)
• Exposure to a (insert level) noise level
• Vision Requirements:
• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus
• Safety equipment used while performing this job:
• Safety eye glasses
• Ear plugs or mufflers
• Dust Mask
• Face shields
• Gloves
• Boots

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Pay Range

$22.04-$36.37

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

Monday thru Friday, 0700-1530

Work Shift

Day

Daily Hours

8 hours

Driving Required

Yes