SAH Patient Access Coordinator I

Brown University Health; Fall River (MA); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Union membership (1199 SEIU)

Job summary

Brown University Health in Fall River, MA is seeking staff to ensure accurate patient identification and timely payment processing. The role emphasizes compassionate service and adherence to core values while handling registration, payments, and patient communications.

Responsibilities include collecting demographics, insurance eligibility, and financial information; verifying data in hospital systems; and supporting patient access workflows across departments.

Qualifications

• 1-2 years experience in hospital/clinic or related field preferred.
• Aptitude for familiarity with patient access tools and systems.
• Microsoft Office required.
• Excellent customer service/communications skills.
• Comfortable with the collection process and securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Teamwork-oriented and collaborative.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographics, insurance eligibility, and financial information and documents in hospital systems.
• Ensures proper use of SOPs and supporting tools and websites.
• Identifies balances, educates patients on financial responsibilities, and collects amounts due.
• Screens self-pay patients and facilitates solution or payment processes.
• Interviews patients to facilitate timely solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures HIPAA and regulatory requirements are met and completes registration paperwork.
• Meets performance standards in quality, collections, customer service, security/screening, and productivity.
• Delivers exemplary customer service and collaborates with other departments.
• Performs other duties as assigned.

Skills

Customer service

Microsoft Office

Patient access tools

Medical terminology

Team player

Education

High School Diploma or equivalent

Medical Assistant course preferred

Associate degree or equivalent preferred

Tools

Hospital information systems

Patient access software

Job description

Summary

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Summary

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Key Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Required Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required
• Excellent customer service/communications skills.
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team

Education

• High School Diploma or equivalent required
• Graduate of a Medical Assistant or Medical Terminology course preferred
• Associate degree or equivalent preferred

Pay Range

$18.30-$26.66

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

per diem, first and second shift as needed

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East