Safety Service and Motorist Assistance Patroller Supervisor

Aviation Enterprise; United States; On-site; USD 49,000 - 66,000; Full time

Job summary

Aviation Enterprise at Washington Dulles International Airport seeks a Safety Service and Motorist Assistance Patroller Supervisor to oversee SSP operations on the Dulles Toll Road. You will supervise, train, and evaluate staff, manage procedures, and ensure timely incident response.

The role requires four years in safety or traffic operations, strong supervisory skills, and proficiency with Microsoft Office and radio systems.

Qualifications

• Four years of progressively responsible experience in work zone safety, motorist assistance, or traffic operations.
• Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
• Knowledge of basic automobile mechanics to support motorist assistance and provide emergency roadside fixes to vehicles.
• Ability to provide effective customer service and assistance, particularly to people experiencing distress or other emergency situations.
• Ability to work under pressure and maintain self-control during peak periods, incidents, and emergencies.
• Knowledge of safety rules, regulations, and procedures needed to supervise others in working safely.
• Ability to perform basic analyses of data and information.
• Ability to speak and write effectively.
• Proficiency in the use of Microsoft Office suite software.
• Proficiency in the use of radio communications systems.

Responsibilities

• Establishes, revises, and ensures adherence to procedures for SSP operations.
• Plans operations and work assignments.
• Assists in subordinate personnel selection. Observes and evaluates subordinate performance and equipment maintenance. Oversees the training of employees.
• Performs supervisory duties such as approving time and attendance reports, recommending employee awards, conducting improper conduct investigations, and initiating disciplinary action.
• Prepares and submits recurring and special reports. Develops and presents briefings on key events and updates on issues impacting incoming shifts.
• Ensures proper preventive maintenance scheduling and repairs of vehicles and equipment.
• Personally performs as a Safety Service and Motorist Assistance Patroller, when required.
• Patrols the DTR in a service vehicle to identify, assess, and report safety service incidents such as road hazards, highly dangerous driving, and traffic accidents.
• Mitigates road hazards by establishing a temporary emergency safety zone around the hazard, clearing hazards on own, or calling other units for assistance.
• Takes immediate action in cases of traffic accidents. Notifies first responders and the DTR Control Room. Renders first aid or CPR, as necessary.
• Assists disabled motorists by attempting to identify and mitigate the cause of vehicle malfunction that has resulted in a stoppage. Provides non-mechanic emergency-level assistance to get the disabled vehicle back on the road (e.g., emergency-level fills of fuel, changes flat tires, and gives battery jumpstarts).
• Performs other duties as assigned.

Skills

Supervisory principles

Customer service

Written communication

Oral communication

Data analysis

Radio communications

Education

High school diploma or GED

State driver’s license

Tools

Microsoft Office

Radio communications systems

Job description

Compensation Grade:

T15A Salary Range:

$35.33-$47.71

Opening Date:

October 30, 2026

Closing Date:

November 13, 2026 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As the Safety Service and Motorist Assistance Patroller Supervisor, you will supervise a team of Safety Service and Motorist Assistance Patrollers who provide incident response and motorist assistance on the Dulles Toll Road (DTR).

Safety Service and Motorist Assistance Patroller Supervisor

Works under the general supervision of a Police Sergeant.

Serves under the Dulles Police Command of the Police Department in the Office of Public Safety located at Washington Dulles International Airport.

Supervises Dulles Toll Road (DTR) Safety Service Program (SSP) operations. Establishes procedures used by Safety Service and Motorist Assistance Patrollers who provide incident response and motorist assistance on the DTR. Performs related functions.

GENERAL RESPONSIBILITIES

• Establishes, revises, and ensures adherence to procedures for SSP operations.
• Plans operations and work assignments.
• Assists in subordinate personnel selection. Observes and evaluates subordinate performance and equipment maintenance. Oversees the training of employees.
• Performs supervisory duties such as approving time and attendance reports, recommending employee awards, conducting improper conduct investigations, and initiating disciplinary action.
• Prepares and submits recurring and special reports. Develops and presents briefings on key events and updates on issues impacting incoming shifts.
• Ensures proper preventive maintenance scheduling and repairs of vehicles and equipment.
• Personally performs as a Safety Service and Motorist Assistance Patroller, when required.
• Patrols the DTR in a service vehicle to identify, assess, and report safety service incidents such as road hazards, highly dangerous driving, and traffic accidents.
• Mitigates road hazards by establishing a temporary emergency safety zone around the hazard, clearing hazards on own, or calling other units for assistance.
• Takes immediate action in cases of traffic accidents. Notifies first responders and the DTR Control Room. Renders first aid or cardiopulmonary resuscitation (CPR), as necessary.
• Assists disabled motorists by attempting to identify and mitigate the cause of vehicle malfunction that has resulted in a stoppage. Provides non-mechanic emergency-level assistance to get the disabled vehicle back on the road (e.g., emergency-level fills of fuel, changes flat tires, and gives battery jumpstarts).
• Performs other duties as assigned.

QUALIFICATIONS

• Four years of progressively responsible experience in work zone safety, motorist assistance/safety, or traffic operations.
• Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
• Knowledge of basic automobile mechanics to support motorist assistance and provide emergency roadside fixes to vehicles (such as providing vehicle battery jump-starts, fluid top-offs, tire changes, and similar roadside services).
• Ability to provide effective customer service and assistance, particularly to people experiencing distress or other emergency situations.
• Ability to work under pressure and maintain self-control during peak periods, incidents, and emergencies.
• Knowledge of the safety rules, regulations, and procedures needed to supervise others in working safely.
• Ability to perform basic analyses of data and information.
• Ability to speak and write effectively.
• Skill in composing documents and other work products via computer, to include utilization of Microsoft Office suite software.
• Proficiency in the use of radio communications systems.

PREFERRED QUALIFICATIONS

• One-year supervisory experience.
• Knowledge of and skill in proper radio communications terminology, practices, and procedures.
• Experience following the Federal Highway Administration's principles for traffic incident management or certification in Traffic Incident Management (TIM).
• Experience using the Federal Emergency Management Agency's National Incident Management System and Incident Command System.

EDUCATION

• A high school diploma or a Certificate of General Educational Development (GED).

CERTIFICATIONS AND LICENSES REQUIRED

• A state driver's license in good standing.
• Certified in first aid and cardiopulmonary resuscitation (CPR) from a Red Cross licensed training provider within 30 days of hire, promotion, or placement in the job.

NECESSARY SPECIAL FACTORS

• Operates vehicle airside and landside (requires an AOA permit).
• Work is reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
• Work requires moderate to heavy physical exertion (lifting objects up to fifty (50) pounds). May bend, stoop, crouch, and work in a cramped position. May be subject to adverse weather conditions and dust/grease/dirt.
• May be subject to hold-over an