Safety Security Officer - Queens, NY

Westhab; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established community development organization is seeking a Safety Security Officer to ensure the safety and security of clients in a homeless shelter setting. This role involves performing daily inspections, monitoring client behavior, and conducting crisis interventions. The ideal candidate will have a high school diploma, prior security experience, and the necessary licenses. Working at this organization presents challenges but offers the chance to make a significant impact on the lives of vulnerable community members. If you are ready to take on this rewarding role, we encourage you to apply.

Qualifications

• Prior security experience is required along with specific licenses.
• Excellent communication and crisis intervention skills are necessary.

Responsibilities

• Ensure safety and security of clients and property in a homeless shelter.
• Perform inspections, monitor behavior, and control access.

Skills

Excellent written and verbal communication skills

Crisis intervention skills

Customer service skills

Education

High school diploma or GED

NYS Security Guard License

Fire Guard License (F02)

8 Hour Annual Certificate

Certified in Nonviolent Crisis Intervention (CPI)

Job description

The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property around the facility in a homeless shelter setting. The populations served are single men and single women. This position reports to the Shift Supervisor and Security Manager of the Facility. The position pays $17/hr. Proof of COVID-19 vaccine is required.

DUTIES & RESPONSIBILITIES:

1. Perform daily inspections of all clients’ rooms.
2. Escort clients to appointments as needed.
3. Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service. Encourage clients to comply with facility policy and procedures.
4. Control access at the main entrance by screening all clients and visitors, utilizing magnetometer/x-ray machine to detect and prevent weapons from entering the site.
5. Perform crisis intervention to de-escalate potential crisis situations and document all such situations and interventions.
6. Make hourly rounds throughout the entire facility including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces.
7. Respond to incidents.
8. Assist with client intakes.
9. Perform daily pack-ups and logging of client property belonging to AWOL clients.
10. Store and remove client property once the mandated storage time has expired.
11. Maintain a clean and organized storage area.
12. Complete logs, incident reports, and all other required documentation.
13. Make calls to police, fire department, and other first responders as directed.
14. Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and fire prevention/detection alarm notification system.
15. Provide duties related to fire incidents and evacuation of the building when necessary, utilizing fire procedures.
16. Ensure the safety and security of all assigned equipment.
17. Perform other tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma or GED and prior security experience required. Must have NYS Security Guard License, current 8 Hour Annual Certificate, and Fire Guard License (F02). Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary.