Safety Security Officer - 41st Street

Westhab; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established community development organization seeks a dedicated Safety Security Officer/Residential Aide to ensure the safety and security of clients and staff in a homeless family shelter. This role involves daily inspections, monitoring client behavior, and controlling access to the facility. The ideal candidate will possess excellent communication skills and prior security experience, along with necessary licenses. Join a team committed to empowering vulnerable community members and making a meaningful impact. If you are ready for a challenging yet rewarding opportunity, this position is for you.

Qualifications

• High school diploma or GED and prior security experience required.
• Must have NYS Security Guard License and Fire Guard License for Shelters.

Responsibilities

• Perform daily inspections of clients’ rooms and escort clients to appointments.
• Control access at the entrance and perform crisis intervention.

Skills

Excellent written and verbal communication skills

Crisis intervention

Customer service

Education

High school diploma or GED

Tools

Magnetometer/x-ray machine

Video surveillance cameras

Job description

The Safety Security Officer/Residential Aide is responsible for ensuring the safety and security of all clients, staff, and the property around the facility in a homeless family shelter with children. This position reports to the Shift Supervisor and Security Manager of the Facility. Must provide proof of COVID-19 vaccinations.

DUTIES & RESPONSIBILITIES:

1. Perform daily inspections of all clients’ rooms.
2. Escort clients to appointments as needed.
3. Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service. Encourage clients to comply with facility policy and procedures.
4. Control access at the main entrance by screening all clients and visitors, utilizing a magnetometer/x-ray machine to detect and prevent weapons from entering the site.
5. Perform crisis intervention to de-escalate potential crisis situations and document all such situations and interventions.
6. Make hourly rounds throughout the entire facility including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces.
7. Respond to incidents.
8. Assist with client intakes.
9. Perform daily pack-ups and logging of client property belonging to AWOL clients.
10. Store and remove client property once the mandated storage time has expired.
11. Maintain a clean and organized storage area.
12. Complete logs, incident reports, and all other required documentation.
13. Make calls to police, fire department, and other first responders as directed.
14. Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras and fire prevention/detection alarm notification system.
15. Provide duties related to fire incidents, evacuation of the building when necessary, utilizing fire procedures.
16. Ensure the safety and security of all assigned equipment.
17. Perform other tasks as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma or GED and prior security experience required. Must have NYS Security Guard License, current 8 Hour Annual Certificate, and Fire Guard License for Shelters (F-02). Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)