Safety & Security Officer

Hyatt Hotels Corporation; San Antonio (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free On-Site Parking

Discounted meals

Department celebrations

Monthly associate recognition and奖励

Job summary

Hyatt Hotels Corporation is seeking a Loss Prevention professional at our property to patrol and assist guests with safety, monitor CCTV, and respond to incidents with professionalism and discretion.

The role emphasizes guest service, safety compliance, and collaboration with hotel teams. Flexible scheduling including evenings, weekends, and holidays is required, with on-site responsibilities and a commitment to protecting people and property.

Qualifications

• Experience in guest-facing roles with a focus on safety and security.
• Ability to respond calmly and effectively to incidents and emergencies.
• Strong communication and teamwork skills.

Responsibilities

• Patrols all areas of the property; assists guests with room access and safety.
• Monitors CCTV, alarms, and life safety systems; reports incidents.
• Responds to accidents and emergencies; conducts investigations and documents events.
• Assists guests and associates during emergencies and maintains confidentiality.

Skills

Guest service

Communication

Emergency response

Tools

CCTV systems

Job description

Close Inclusive Collection Job Postings Notification

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

Core Work Activities

• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perks

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Monthly associate recognition and reward programs

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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