Safety & Security Officer

Dolly Parton's SongTeller Hotel; Nashville (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

Dolly Parton’s SongTellerHotel in Nashville is seeking a Security Officer to support daily safety and security operations, protecting guests, staff, and hotel assets through visible patrols and proactive monitoring.

The role emphasizes a calm, service-oriented presence, effective incident reporting, and collaboration with teams to maintain a secure, welcoming guest experience. Experience in security or related fields is preferred.

Qualifications

• 1–2 years of security, law enforcement, or related field experience.
• Ability to follow security protocols and post orders with detail.
• Experience with fire safety, emergency response, and loss prevention.
• Proficiency operating CCTV, access control systems, radios, and reporting software.
• Strong observational and incident-reporting skills.
• Excellent interpersonal and professional communication.

Responsibilities

• Support daily safety and security operations to protect guests, employees, and hotel assets through patrols and monitoring.
• Follow schedules and post orders to ensure consistent security coverage across the property.
• Conduct routine patrols and inspections; identify hazards or suspicious activity and report.
• Document and report incidents with proper follow-up and escalation as needed.
• Assist with emergency response procedures and communication with responders.

Skills

Security experience

Observation skills

Communication skills

Incident reporting

Patrols

Tools

CCTV systems

Access control

Radios

Job description

Pay Range: $21 - $23 per hour based on experience

Herschend isseekinga steadfast and discerning Safety & SecurityOfficerto help our newest hospitality venture, Dolly Parton’sSongTellerHotel,locatedin the heart of Downtown Nashville. The ideal candidate embodies a calm, steadypresenceand a service-first mindset, understanding that the best security is felt more than seen.They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.

Inspired by Dolly Parton's epic career and trailblazing spirit,SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Safety & SecurityOfficeratSongTellerHotelwillassistinallaspects of safety, security, and emergency preparednessforDolly Parton’sSongTellerHotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton’s Museum. This role helps create an environment where guests and hosts feel genuinely safe, welcomed, and cared for. Through proactive presence, attentive observation, and support of daily security operations, this position helps ensure that safety is seamlessly integrated into every aspect of the guest and team member experience.

With a calm, professional, and discerning presence, the Security Officer understands that the most effective protection is often subtle, intentional, and service-driven. The position supports the hotel’s safety and security operations bymonitoringthe property, responding to incidents,assistingwith emergency readiness, and helpingmaintaincompliance with applicable standards and brand expectations.

Success in this role requires sound judgment, clear communication, and the ability to build trust and foster collaboration across diverse teams and guest populations.The Security Officerdemonstrates professionalism and consistency at all times, helping support a safe, welcoming, and elevated guest experience.

To achieve success in this role, one must drive results while adhering to ourHeartspitality® culture.

SongTellerHotel Nashville is more than just a place to rest yourhead,it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it'san experience as unforgettable as the entertainer herself.SongTellerHotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

Summary of Essential Functions & Responsibilities

• Support daily safety and security operations to protect guests, employees, and hotel assets through consistent patrols and active monitoring.
• Follow established schedules, post assignments, and supervisor directions to ensure consistent security coverage across the property.
• Conduct routine patrols and basic safety inspections of guest floors, public areas, and back-of-house spaces;identifyand report hazards or suspicious activity.
• Accurately document and report all incidents, including guest concerns, disturbances, injuries, and property damage,in accordance withreporting standards.
• Respond promptly to incidents and guest requests, providing professional service and ensuring proper follow-up and escalation when needed.
• Assistwith emergency response procedures, including fire alarms, medical incidents, evacuations, and other safety situations.
• Communicate effectively with supervisors, team members, and emergency responders during incidents and routine operations.
• Monitorsecurity systems such as CCTV, alarms, and access control; report irregularities and follow escalation procedures.
• Follow loss prevention and asset protection procedures, including monitoring for theft, unauthorized access, and policy violations.
• Maintainawareness of surroundings and promote a safe environment byidentifyingrisks and reporting concerns proactively.
• Support access control procedures, includingmonitoringentrances, verifying credentials, andassistingwith visitor and vendor access.
• Assistwith security coverage during VIP visits,special events, and high-traffic periods whilemaintainingprofessionalism and discretion.
• Participatein training sessions and emergency drills (fire, severe weather, active threat) tomaintainreadiness.
• Maintainprofessionalism when interacting with guests, employees, and vendors, ensuring a calm, respectful, and service-oriented presence.
• Handle sensitive information with discretion and follow proper confidentiality protocols.
• Uphold hotel policies and procedures whilerepresentingthe security department with a polished, guest-focused approach.
• Demonstratereliability, situational awareness, and sound judgment in both routine and high-pressure situations.
• Contribute to a culture of safety byremainingalert, engaged, and responsive throughout each shift.
• This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position.

Qualifications

• Minimum of 1–2 years of experience in security, law enforcement, military service, ora relatedfield; hospitality or hotel experience preferred.
• Ability to follow established security protocols, emergency procedures, and post orders with consistency and attention to detail.
• Working knowledge of fire safety, emergency response procedures, loss prevention practices, access control, and surveillance systems.
• Familiarity with OSHA guidelines, ADA requirements, and basic local/state safety regulations applicable to hotel operations.
• Proficiencyin operating CCTV systems, access control systems, radios, and basic reporting software.
• Strong observational and incident-reporting skills with the ability to document events clearly, accurately, and professionally.
• Ability to respond promptly and effectively to incidents, disturbances, and emergencies whilemaintainingcomposure under pressure.
• Strong interpersonal and communication skills, with the ability to interact professionally with guests, employees, and external responders.
• Ability to follow direction from supervisors while also exercising sound judgment when working independently.
• Capable of handling sensitive and confidential information with professionalism and discretion.
• Physically able to stand and walk for extended periods, conduct patrols, and respond quickly to incidents across the property.
• Demonstratesreliability, integrity, and a commitment tomaintaininga safe, secure, and welcoming environment for guests and staff.

About Dolly Parton’sSongTellerHotel and Herschend

Dolly Parton’sSongTellerHotel is the newest hospitality venture ofHerschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are unitedbya shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we callHeartspitality—the intersection of heart and hospitality.

As anequal-opportunityemployer, we strive to provide environments where every host, guest, and partnerfeelwelcome, valued, and loved. Wefirmly believethat words and actions matter, which is why all individuals areto be treatedequally and with respect.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.