Safety & Security Office Specialist

Springfield Empowerment Zone Partnership; Springfield (MA); On-site; USD 44,000 - 58,000; Full time

Job summary

Springfield Public Schools is seeking a Safety & Security Specialist (Central Office Receptionist) to support the Director of Safety and Security in protecting students, staff, and property. Responsibilities include front-desk duties, CORI/SORI processing, and incident coordination within a district office setting.

The role requires 1–2 years of relevant experience and an associate degree; bilingual preferred.

Qualifications

• Bilingual candidate preferred.
• Requires at least 1–2 years of experience in the field.
• Relevant associate degree required, or educational requirement may be substituted for at least 3 years of experience in relevant field.
• Office/clerical experience preferred.
• Valid Driver’s License.

Responsibilities

• Provide professional customer service by answering the district main telephone line, greeting and signing in visitors, directing guests to appropriate locations.
• Co-manage CORI, SORI, and fingerprinting processes.
• Process driver history record requests as needed.
• Enter and process requisitions and purchase orders through the MUNIS system.
• Review, archive, retrieve, and produce video footage for law enforcement and court related requests.
• Update the Emergency Operations Plan (EOP) annually to support safety initiatives.
• Produce and distribute staff identification badges.
• Utilize access control system to manage building access.
• Perform administrative and clerical duties including records, statistics, spreadsheets, and calls.
• Interact professionally with staff, students, families, visitors, and the public.
• De-escalate and resolve challenging interactions with visitors and callers.

Skills

Customer service

Reception duties

Communication

Problem solving

Microsoft Office

Education

Associate degree

Tools

MUNIS

Job description

Springfield Public Schools is seeking a Safety & Security Specialist (Central Office Receptionist) to support the Director of Safety and Security in protecting students, staff, and property. Responsibilities include front-desk duties, CORI/SORI processing, and incident coordination within a district office setting.

The role requires 1–2 years of relevant experience and an associate degree; bilingual preferred.