Safety & Security Lead Officer

Zoo New England; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Zoo New England seeks a Security Officer to ensure safety within its facilities. Primary responsibilities include patrolling grounds, maintaining access control, and responding to emergencies. Ideal candidates will have two years of experience in security, excellent communication skills, and a keen attention to detail. This role offers the opportunity to work in a dynamic environment with a diverse population, requiring flexibility in hours including nights and weekends.

Qualifications

• Two years of Safety & Security experience.
• Valid driver's license and clean driving record.
• Basic computer skills.

Responsibilities

• Ensure safety and security by patrolling zoo grounds and responding to emergencies.
• Maintain access control and enforce zoo rules.
• Prepare regular detailed reports and assist with training.

Skills

Customer service skills

Emotional intelligence

Communication skills

Attention to detail

Observant

Education

Certificate in security training

Job description

Essential Job Functions

Ensure safety and security by patrolling zoo grounds, monitoring in person and cameras, and responding to emergencies, including first aid and CPR. Maintain access control, escort vendors and contractors, and prepare regular and detailed reports. Be the point of contact in the absence of the S&S Supervisor.

Duties & Responsibilities

Assist with maintaining officer training; provide mentorship and motivation.
Control access to buildings and premises, including physical barriers, keys, locks, clickers, staff identification, and visitor logs

Enforce rules and regulations of the zoos; inform guests and employees, answers questions, eject trespassers and escort visitors such as vendors, inspectors, and contractors while being helpful and composed

May assist in scheduling; monitor surveillance systems; alarms cameras, crowds and access points

Patrol buildings and grounds regularly to maintain order and establish presence

Inspect perimeter fences and gates, doors, and guest barriers to detect breaches; investigate suspicious activities, incidents and other alarming behavior

Respond to complaints, incidents and emergencies; act as first responder with first aid, CPR, and use of AED; contact and interface with outside agencies such as police and fire departments,

Protect people, assets, and the organization from threats, criminal incidents and safety and security breaches

Maintain accurate and detailed records; report observations, information, occurrences, incidents and surveillance activities to supervisors regularly, and timely.

Physical Demands

Constantly stands, and moves about on foot from one area to another; occasional runs for emergency response

Frequently raises/lowers, transports, and positions objects (including, but not limited to First Aid bags, packages, etc.) weighing up to 50 pounds from vehicle to ground, from ground to vehicle or storage shelves; grasping with hands and arms, to maintain supplies

Frequently reaches, pushes, pulls and throws objects with hands such as to open and close doors/gates, and deliver parcels

Frequently uses good balance to climb, ascend/descend stairs and ladders, traverse uneven or slippery terrain to make patrol grounds

Frequently stoops, kneels, or crouches to work, such as to inspect barriers

Frequently converses with guests, co-workers and contractors to exchange accurate information for safety and security purposes. Must be able to inspect, detect and identify safety issues using hearing (radio)

Frequently inspects, detects and identifies product safety issues using sight (including color identification, and smell (to detect smoke, gas, etc.)

Work Conditions

Occasionally in an indoor office setting using computer, printer, copier, and other office equipment; Frequently in an outdoor setting including high/low temperatures and extreme weather

May be assigned to work at either Franklin Park or Stone Zoo sites

Ability to work flexible hours, including overnight, weekends, and holidays.

Minimum Job Requirements

Two years of Safety & Security experience.

Valid driver’s license and driving record in good standing.

Basic computer skills

Clean criminal record

Customer service skills and emotional intelligence, helpful, trustworthy and reliable.

Communication and listening skills, able to diffuse situations before they escalate; observant, with good attention to detail

Able to work and communicate with a diverse population; avoid bias, stereotypes and microaggressions

Capable of making sound decisions; able to assist with crisis management

Able to follow directions both written and verbal.

Always remain alert while on duty.

Preferred Job Requirements

A certificate in security training from an established institution.

Ability to speak a second language.

Zoo New England is an Equal Opportunity Employer by Choice

NO PHONE CALLS PLEASE