Safety Security Dispatcher

Legacy Health; Portland (OR); On-site; USD 37,360 - 53,409; Full time

Benefits offered by this job

Employee benefits information available

Job summary

Legacy Health in Portland, Oregon is hiring a Safety/Security Dispatcher to support safety initiatives across its facilities. This role involves responding to requests, monitoring communication channels, and providing customer service in emergency situations. Candidates should possess a High School Diploma, previous experience in Security or Law Enforcement, and effective communication skills.

The position requires strong decision-making abilities and a calm demeanor under pressure, with a pay range of $27.12 - $38.77 per hour. Legacy Health offers a supportive work environment with an emphasis on safety and excellent customer interactions.

Qualifications

• Minimum of two years experience in Corrections, Military, Law Enforcement, or related Security.
• At least one year experience in customer service with public contact.
• Preferably one year as a Legacy Safety/Security Officer.

Responsibilities

• Coordinate requests for assistance from Safety/Security personnel.
• Provide professional and courteous service in communications.
• Respond effectively to emergency situations.
• Maintain accurate logs, records, and call lists.

Skills

Ability to follow direction

Sound decision making

Coping with dynamic environments

Emergency management skills

Customer service skills

Excellent verbal communication

Detail orientation

Education

High School Diploma or equivalent

Associates degree in Criminal Justice or Communications

Tools

Dispatch related software

Job description

Overview

A big part of the care we provide at Legacy is making patients, visitors, and staff feel safe. That sense of security creates a positive experience for everyone. As a Safety/Security Dispatcher, you’ll play a key role in fostering that safety within Legacy Health’s boundaries. You’ll provide courteous assistance as an informational resource and help ensure the security of our buildings, equipment, and other assets.

Responsibilities

• Receives and coordinates requests for assistance from Safety/Security personnel within Legacy Health and with external community partners.

• Provides quick, accurate, professional, and courteous service in all communications and interactions.

• Applies working knowledge of applicable regulations, laws, techniques, and procedures to ensure compliance and effectiveness.

• Follows established protocols and procedures consistently in all situations.

• Communicates necessary services to Safety/Security Officers or other relevant departments promptly.

• Responds calmly and efficiently to emergency situations.

• Monitors all communication channels, asks appropriate questions according to protocol, and notifies designated personnel as required.

• Maintains accurate logs, records, and call lists.

• Completes and submits reports in a timely manner.

• Performs other duties as assigned by supervisors or management.

Qualifications

Education:

• High School Diploma of equivalent required.
• Associates of arts degree in Criminal Justice, Communications or equivalent preferred.

Experience:

• Minimum two years experience in Corrections, Military, Law Enforcement, First Responder or related Security.
• Minimum one year experience with heavy public contact with an emphasis on customer service.
• One year experience as a Legacy Safety/Security Officer preferred.
• Experience with dispatch related software and equipment.
• Must be trained at the following campuses within 120 days of starting the position: Emanuel, Good Samaritan, Holladay Park, Mount Hood, Meridian Park, and Salmon Creek Hospital.

Skills:

• Ability to accept and follow direction.
• Ability to make sound decisions quickly and logically.
• Ability to cope with the physical and mental demands of a dynamic environment.
• Ability to calmly deal with people in emergent situations.
• Ability to work well in a fast paced, multiple activity environments.
• Ability to communicate well both verbally and in writing.
• Ability to work in a self-directed manner.Ability to maintain excellent rapport with public and co-workers.
• Demonstrated ability to prioritize tasks.
• Demonstrated ability to understand and use good body mechanics.
• Keyboard skills and ability to navigate electronic systems applicable to job functions.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Detail oriented.

Licensure

• Successful completion of both classroom portion of MOAB training certification within 120 days of the first day of placement within the department and then recertification every two years thereafter.
• DPSST (Department of Public Safety Standards and Training) unarmed professional temporary certification (PS 20) or current DPSST unarmed professional certification required upon placement. The DPSST unarmed professional certification must be obtained within 120 days of the first day of placement in the department.

Pay Range

USD $27.12 - USD $38.77 /Hr.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you