Safety Net Shelter Aide

The Salvation Army North & Central Illinois Division; Peoria (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

The Salvation Army in Peoria, IL, seeks a Shelter Aide for Emergency Shelter Services to assist in daily management of shelter operations and service delivery. You will perform intakes, input data into HMIS, and help meet basic participant needs in a fast-paced environment.

Successful candidates will bring a High School Diploma or GED and have strong communication, teamwork, and conflict-resolution skills, with the ability to work varied shifts, including evenings and weekends.

Qualifications

• Candidates must have a High School Diploma or GED; some college education is a plus.
• Minimum five years of experience providing compassionate care and supervision to vulnerable populations.
• Ability to pass pre-employment background inquiry and annual driver’s license check.

Responsibilities

• Deliver services to program participants in Safety Net Men’s Shelter, complete intake materials and assess client needs.
• Enforce program guidelines and provide conflict resolution with respect and understanding.
• Maintain a safe, secure, and compassionate environment and coordinate with case managers.
• Document participant information in HMIS/SIMS and submit required statistics.
• Attend trainings and staff meetings and maintain professional communication practices.

Skills

People management

Team player

Diversity awareness

Policy enforcement

Communication

Computer proficiency

Interpersonal skills

Education

High School Diploma or GED

5+ years experience with vulnerable populations

Tools

HMIS

SIMS

MS Office

Email

Internet

Job description

The Salvation Army

Shelter Aide

Safety Net

Position Title

Shelter Aide- Emergency Shelter Services

Pay Grade

202

Salary Range

$15.75 - $18.90 Hourly

Reports To

Shelter Operations Manager

Supervises

N/A

Job Summary

Responsible to provide program oversite in supporting the daily management of operational needs and service delivery for individuals accessing emergency shelter services. Conduct new intakes, enter data into the Homeless Management Information System (HMIS) and assist in meeting the basic needs to all program participants.

Qualifications

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver’s license.

Education

Successful candidates seeking to fill this position must possess a High School Diploma or GED equivalent. While some college education is preferred, having at least five years of experience of providing compassionate care and supervision to vulnerable populations is an asset.

Skills

• Ability to efficiently and effectively manage people and projects successfully.
• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures; holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet, HMIS, and SIMS.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities

• Deliver services to program participants in Safety Net Men’s Shelter to include, but not limited to completing and reviewing intake material for accuracy, completing orientation and assessing client needs for individuals entering program.
• Enforce program guidelines, policies, and procedures including deescalating situations and provide conflict resolution techniques with respect and understanding.
• Provide a safe, secure, and compassionate environment for participants to include contacting emergency responders or crisis intervention personnel as needed.
• Oversee facility activities to ensure a smooth delivery of services, effective and safe operations, and coordination of care with case managers and other agency personnel.
• Monitor the perimeter of the facility to ensure a clean and sanitized environment, with full inspection at beginning and end of each shift.
• Document participant information and progress through HMIS and SIMS.
• Record, track and submit statistical information as scheduled to maintain compliance with The Salvation Army and agency grant funding entities.
• Attend conferences, trainings, and regular staff meetings as directed.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army’s “Safe from Harm” Certification.
• Perform other duties as assigned as related to Safety Net oversight.

Position Ranking

• Regular Full Time, Non-Exempt

Physical Demands/ Work Environment

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit and use hands. Individual must be able to regularly lift up to 30 pounds and occasionally lift up to fifty pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings. There is low to moderate noise level for this position.