Safety Net Coordinator (Full-Time)

Peggy Adams Animal Rescue League; West Palm Beach (FL); On-site; USD 1,991,000 - 2,693,000; Full time

Job summary

Peggy Adams Animal Rescue League in West Palm Beach seeks a Safety Net Coordinator to facilitate Safety Net programming and help keep pets in their homes. This role acts as the primary contact for individuals seeking assistance and provides clear information about available services.

The coordinator works with internal teams and external partners to support intake and prevention efforts, maintains records and calendars, handles donations, and coordinates transportation and appointments to

Qualifications

• Must provide accurate information to the public.
• Excellent oral and written communication skills and phone etiquette.
• Ability to multi task and organize with accuracy.
• Must have a valid Florida driver's license with driving record acceptable to be added onto company vehicle insurance.

Responsibilities

• Interface with clients to assist them with Peggy Adams programs and services.
• Enters animal and people records in shelters software.
• Uses organization programs to keep pets in their homes whenever possible.
• Handles phone calls and emails from clients or transfers them as needed.
• Maintains the Safety Net clinic calendar and schedules appointments.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Problem solving

Driver's license

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job Title

Safety Net Coordinator

Department

Safety Net

Reports To

Clinic & Safety Net Manager

FLSA Status

Non Exempt

Pay Rate

1700 Hourly

SUMMARY

The Safety Net Coordinator facilitates Safety Net programming focused on keeping pets in their homes and out of shelters This position serves as a primary point of contact for individuals seeking assistance through the Safety Net program and provides clear information and support regarding available services The Safety Net Coordinator works collaboratively with internal teams and external partners to support intake prevention efforts and the overall mission of Peggy Adams Safety Net initiatives This position is also responsible receiving sorting organizing and dispersing in kind donations maintaining partnerships with human service agencies humane and animal welfare groups and other organizations to support Peggy Adams Safety Net program efforts

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interface with clients in a diplomatic and tactful manner to assist them with all aspects of Peggy Adams programs and services
• Enters animal and people records in shelters software
• Understands and utilizes organizations programs and services to keep pets in their homes whenever possible eg Peggys pantry spayneuter wellness clinic TNVR etc
• Handles phone calls and emails from clients or when appropriate transfers them to the appropriate department
• Assists walk in clients based on individual situation pets welfare and shelters capacity for care
• Maintains and updates the Safety Net clinic surgery and foster calendar for all appointments
• Schedules appointments for clients as needed
• Follows Safety Net program standard operating procedures protocols and policies
• Maintains and nurtures new and old relationships with community partners
• Maintains other needed resources related to community need such as mental health substance abuse legal assistance with housing and benefits applications distribution of health and hygiene supplies and transportation assistance
• Monitors and maintains records pertaining to the Safety Net program operations
• Inventory handling counting ordering restocking and organizing
• Provides accurate and timely answers to questions regarding services and programs at Peggy Adams
• Works together with Pet Resource Coordinators in coordinating assistance to Safety Net Clients
• Assists with checking clients in and out for surgery and clinic
• Interfaces and cooperates with other departments within Peggy Adams
• Accepts payments for services rendered
• Understands and embraces the Pets for Life model to provide compassionate and tactful services for the community
• Picks up and delivers supplies or pets as needed
• Collects sorts organizes and disperses in kind donations
• Point of contact for external agencies groups and individuals donating items
• Determines suitability of donations for intended use and disposes of unusable items
• Assists with donation pickups and drop offs as needed

QUALIFICATIONS

• Must provide accurate information to the public
• Must have excellent oral and written communication skills and phone etiquette
• High level ability to multi task organize and perform detailed tasks efficiently and with accuracy
• Must adhere to the companys dress code
• Ability to diffuse negative client situations and foster client bonding
• Must have the ability to deal tactfully and effectively with the public
• Detailed knowledge of applicable office skills
• Ensures a clean safe and operational work area
• Ability to work with dogs and cats of all breeds sizes and temperaments
• Must embrace volunteerism emphasizing the importance of volunteers in all aspects of medical Safety Net programs
• Assists with other departmental needs as directed by management
• Must support the Animal Rescue Leagues mission policies and practices
• Ability to work independently demonstrate initiative and to complete and report on projects
• Ability to handle sensitive information with confidentiality diplomacy and tact
• Ability to work under pressure set priorities and meet deadline
• Must possess a valid Florida drivers license with driving record acceptable to be added onto company vehicle insurance

PREFERRED QUALIFICATIONS

• One year of related experience andor training involving social work human services or customer service
• One year of related experience andor training involving veterinary clinic or animal shelter
• Thrift store experience or previous experience in sorting large volumes of donations
• Possess valid driver license with driving record acceptable to be insured by our carrier
• Bilingual a plus

EDUCATION andor EXPERIENCE

• High School Diploma or GED
• Computer skills include accessing databases checking company email etc
• Working knowledge of Outlook Word Excel
• Bilingual a plus

MATERIALS and EQUIPMENT USED

• Multiline phone system
• Computer
• Copier
• Cash Register and POS
• Point of Sale systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is consistently required to sit In addition the employee is constantly required to talk hear and use hands for grasping reaching and other operative tasks The employee is required to stand or move frequently The employees will also be required to bend their neck and twist their body The employee will be required to consistently lift animated or stationary objects of up to 50 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is frequently exposed to an indoor office environment climate condition The employee is occasionally exposed to outdoor weather conditions The employee is frequently exposed to animal odors and animal fur The noise level in the work environment is typically low to moderateEmployee exposed to biohazardous materials ie urine feces bodily fluids dirt and mud