Safety & Compliance Specialist 2- CDL Admin

State of Georgia; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays and time off

Career development opportunities

Job summary

State of Georgia’s Department of Driver Services seeks a Safety & Compliance Specialist 2- CDL to process applications for certification and recertification, screen eligibility, and provide expert guidance on federal/state rules. The role requires interpreting laws, maintaining accuracy, and delivering professional service across multiple channels.

Based at DDS Headquarters in Conyers, GA, the position involves occasional training delivery, teamwork, and adapting to a fast-paced environment

Qualifications

• High school diploma or GED with two years of related experience interpreting and applying state laws, rules, and regulations to determine if an applicant meets statutory requirements.
• Some positions may require a valid driver's license.
• Some positions may require certification and/or licensure.

Responsibilities

• Process applications and supporting documents for certification or recertification of commercial driver training school owners, instructors, testers, examiners, and credential approvals.
• Screen applications for completeness and accuracy using state laws and agency rules.
• Provide ongoing support via phone, email and in person.
• Respond to inquiries professionally and timely per DDS core values.
• Investigate complaints, present findings to management, and recommend actions.
• Create and deliver training presentations and participate in outreach events.
• Maintain effective relations with DDS centers, other agencies and the public.

Skills

MS Office

Multi-tasking

Time management

Decision making

Independent work

Regulatory interpretation

Team player

Problem solving

Communication skills

Customer service

Education

High school diploma or GED

Certification/licensure preferred

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Safety & Compliance Specialist 2- CDL

Agency & Requisition

Agency: Department of Driver Services

Job Requisition ID: JR0000005010

Shift: Day (United States of America)

Job Description

• Process applications, including supporting documents from persons seeking certification or recertification as commercial driver training school owner, commercial driver training school instructor, third-party tester, third-party examiner and approval of federal and state medical variances for commercial privilege reinstatements.
• Screen customer applications for completeness and accuracy, applying state laws and agency and federal rules to determine whether an applicant meets the eligibility for approval.
• Provide continuous support via telephone, email and in-person.
• Respond to management and customer inquiries in a professional and timely manner in accordance with the core values of DDS.
• Maintain a positive attitude and be receptive to change in a fast-paced environment.
• Investigate customer complaints, present findings to management, and make recommendations on the most appropriate course of action.
• Serve on task teams and work groups and meet established deadlines.
• Maintain effective working relations between the Division and its internal and external business partners (including but not limited to DDS Customer Service Centers, other state and federal agencies, and the general public).
• Analyze problems by evaluating available information and resources and develop viable solutions.
• Create and deliver effective training presentations and participate in outreach events.
• Do light lifting (i.e., files, file boxes, training materials).
• The position will be based out of DDS Headquarters in Conyers, Georgia.

Skills & Abilities

• Intermediate skills and experience using Microsoft Office Word, Access, Excel, PowerPoint, Outlook, and Teams.
• Ability to multi-task and meet strict deadlines in a fast-paced environment.
• Ability to learn quickly and work under pressure.
• Ability to make decisions with minimal supervision.
• Ability to effectively manage time and work independently.
• Ability to understand and interpret federal and state laws, rules and regulations.
• Experience working cooperatively as a team.
• Experience troubleshooting/problem solving.
• Experience inspecting materials for compliance.
• Excellent verbal and written communication skills.

Minimum Qualifications

• High school diploma or GED and two (2) years of related experience interpreting and applying state laws, rules, and regulations in order to determine whether an applicant meets certain statutory requirements to hold a particular government-regulated credential, certification, or license, OR one (1) year of experience required at the lower level Safety & Compliance Spec 1 (RCP010) or position equivalent.
• Note: Some positions may require a valid driver's license.
• Note: Some positions may require certification and/or licensure.

Preferred Qualifications

• Associate’s degree or higher in a business-related field.
• Three (3) years of prior experience analyzing problems by evaluating available information and resources to develop effective viable solutions, interpreting and applying state laws, rules, and regulations to determine if an applicant meets certain statutory requirements to hold a government-regulated credential, certification, or license, and provide technical guidance to customers that seek to obtain or possess a particular government-regulated credential, certification, or license.

Background Check

All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

Total Compensation

Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Benefits

Many of the following benefits are available to eligible full-time employees on the first day of their employment:

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

Equal Opportunity

We are an Equal Opportunity Employer. The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Vacancy

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

About Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.