Safety and Security Associate

The Harris Center for Mental Health and IDD; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Cell Phone Discounts

Tickets at Work

Headspace subscription

Employee Assistance Program

Student loan forgiveness

Job summary

The Harris Center for Mental Health and IDD is seeking an experienced Safety and Security Associate to perform duties across its agency sites. You will conduct safety checks, engage with staff and visitors, respond to non-police emergencies, and document incidents.

You will also help maintain secure access and participate in trainings to support trauma-informed safety. Qualifications include a High School Diploma or GED and at least 1 year of customer service experience; Spanish bilingual skills

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare/educational setting preferred.
• Bilingual in Spanish a plus.
• Ability to interact professionally with staff and consumers.

Responsibilities

• Perform safety and security patrols with interior and exterior checks.
• Engage with staff, persons served, and visitors.
• Respond to non-police emergencies including alarms, medical incidents, and hazards.
• Complete incident reports, logs, and weekly site inspections.
• Manage opening/closing of clinics and use two-way radios for communication.

Skills

Tact & diplomacy

Teamwork

Professional demeanor

Multi-tasking

Data reporting

Microsoft Office

Windows

Education

High School Diploma or GED

Tools

Outlook

Excel

HR systems

Job description

Brief Description

The Harris Center for Mental Health and IDD, known as \"The HARRIS CENTER,\" is seeking an experienced Safety and Security Associate to join our team. The safety and security associate is responsible for performing safety and security duties as assigned at each agency site. Duties include community engagement, involvement in the emergency response to various incidents, routine checks of facility, grounds, and parking areas to mitigate and report health and safety hazards, safety inspections, lock and alarm checks, incident reporting, and other duties as assigned by Safety and Security leadership. Shift hours, locations and job duties may change to support the needs of the agency.

Your Role In Action

• Perform safety and security patrols which include interior and exterior checks of all facilities on site to provide maximum safety coverage.


• Community engagement with staff, “persons served”, and visitors


• Respond to non-police emergency calls to include (but not limited to) fire & security alarms, medical emergencies, hazardous material spills and leaks, pedestrian, or vehicular traffic control on property.


• Complete reports/documentation to include (but not limited to) incident reports, vendor logs, weekly site safety inspections, and any others as they are needed.


• Perform weekly site safety inspections to include (but not limited to) the checking of fire equipment condition, locks and alarm devices, and any other potential hazards.


• Respond to conflicts or confrontations between agency staff, visitors, individuals served, or other persons at assigned site.


• Serves individuals by answering questions and providing directions to proper building or office.


• Document & report suspicious activity.


• Enhances organization by analyzing operating practices; exploring opportunities to add value to job accomplishments.


• Attends all training courses and meetings as directed.


• Provides walking escort as requested.


• Responsible for the opening/closing of a clinic to ensure maximum security.


• Use of two-way radios to communicate with other staff on-site.


• Maintain attendance with your designated shift established by the Supervisor and communicate in the event this cannot be met.


• Perform other duties as assigned.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.

Education

• High School Diploma or General Education diploma

Experience

• 1 year of customer service experience required. Customer service experience in a healthcare or educational environment preferred.


• Bilingual in Spanish a plus.

Other Key Qualifications

• TxDPS Non-Commissioned Security Officer License a plus

Knowledge Skills And Abilities

• Ability to exercise tact and diplomacy in interacting with internal/external customers.


• Ability to work cooperatively as part of a large region.


• Ability to interact with staff and consumers with a high degree of professionalism.


• Ability to multi-task and accommodate high volume


• Ability to calculate figures and amounts to accurately report data


• Demonstrates Computer Skills (Windows and Microsoft Suite)


• Outlook, Excel, Word processing program and HR systems.

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What Else You Should Know

• This posting is associated with position #1323

What We Have To Offer

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

• Cell Phone Discounts


• Exclusive entertainment deals through Tickets at Work


• A free Headspace subscription for mental wellness


• Employee Assistance Program


• Student loan forgiveness as a valued member of The Harris Center team

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.