Safe Haven Residential Supervisor

Boley Centers Inc; Florida; On-site; USD 55,000 - 70,000; Full time

Job summary

Boley Centers Inc. seeks an experienced administrator to oversee the Safe Haven facility, a 20-bed non-congregate program for Veterans experiencing homelessness and mental illness.

You will supervise staff, ensure trauma‑informed care, coordinate med management, and maintain HUD/CoC/VA compliance. The role emphasizes documentation, scheduling, intake/discharge processes, and crisis response, with the goal of stabilizing health and linking residents to benefits and housing within 6–12 months.

Qualifications

• Bachelor’s degree in a human services field from an accredited institution.
• Three to five years of experience in a human services field.
• Experience working with homeless populations, Veterans, and HUD-funded programs strongly preferred.
• Supervisory experience of 1+ years.
• Knowledge of Trauma-Informed Care, HUD Safe Haven requirements, VA contract expectations, CoC standards.

Responsibilities

• Oversees daily operation of the Safe Haven facility.
• Ensures staff deliver trauma-informed services.
• Manages medication coordination with medical staff.
• Prepares staff schedules to ensure 24/7 coverage.
• Oversees intake, transfer, and discharge processes.
• Provides resident counseling and ADL support.
• Maintains HUD/VA/CoC documentation and compliance.

Skills

Verbal communication

Written communication

Crisis intervention

Organizational skills

Interpersonal skills

Staff supervision

Education

Bachelor’s degree in a human services field

Job description

Summary Safe Haven Facility: 20‑bed, non‑congregate, adult, co‑ed residential program operating 24/7/365 for Veterans experiencing homelessness and mental illness.Description:Oversees the daily operation of the assigned Safe Haven residential facility, ensuring staff deliver high‑quality, trauma‑informed services that support Veterans transitioning from homelessness, street outreach, emergency shelter, or treatment discharge. Ensures compliance with HUD Safe Haven requirements, Pinellas County Continuum of Care (CoC) standards, and Veterans Administration (VA) contract expectations. Maintains accurate records, charts, reports, and documentation as required by regulation, policy, and procedure. Participates in daily operations and provides direct support to residents as needed.The program’s goal is to stabilize Veterans’ physical and mental health, connect them to eligible benefits, support development of Activities of Daily Living (ADLs), and prepare them for permanent housing—such as HUD‑VASH, Permanent Supportive Housing, or other housing opportunities—within approximately 6–12 months.Duties (Functions):Primary (Essential):Staff Leadership & SupervisionMeets regularly with assigned staff, providing guidance, training, coaching, and performance feedback.Initiates disciplinary action when indicated and completes Performance Appraisals.Interviews prospective applicants and makes hiring recommendations to the Homeless & Veteran Program Administrator and Director of Community Services.Ensures staff consistently apply Trauma‑Informed Care principles, emphasizing safety, trust, empowerment, collaboration, and cultural humility.Medication & Health CoordinationOversees medication management processes, ensuring proper documentation and communication with medical personnel, including physicians, nurses, and Resource Coordinators.Coordinates with the Licensed Practical Nurse to ensure compliance with medication protocols and resident health needs.Supports stabilization of residents’ physical and mental health through coordination with VA providers, community partners, and internal staff.Scheduling, Communication & Facility OperationsPrepares and maintains staff schedules to ensure adequate coverage 24/7/365.Maintains ongoing verbal and written communication with facility staff and other departments to ensure safe, effective operation.Ensures the facility remains in safe operating condition and compliant with RTF, CARF, HUD, VA, and CoC standards.Takes prompt action to correct unsafe or non‑compliant conditions.Documentation, Compliance & Quality AssuranceReviews resident charts to ensure compliance with HUD, Medicaid, VA, RTF regulations, and CoC documentation requirements.Ensures all homeless verification documentation required by HUD is obtained prior to admission.Attends meetings, staffings, conferences, and reviews as scheduled or requested.Monitors monthly facility budget, orders supplies, submits maintenance requests, and ensures accurate census reporting.Resident Services & Program DeliveryOversees intake, transfer, and discharge processes, ensuring proper procedures and documentation.Conducts evaluations and assessments of residents and coordinates care with internal and external providers.Provides one‑on‑one and group counseling sessions, documenting services according to policy.Assists residents with ADL skill development (cooking, cleaning, hygiene, personal affairs management) when needed.Arranges or provides transportation for residents.Assists staff and residents with housekeeping activities.Responds quickly to crisis situations using appropriate verbal and/or physical intervention techniques.Ensures all services are delivered through a trauma‑informed, Veteran‑centered, recovery‑oriented approach.Secondary:Complies with the Compliance Plan and standards of conduct; reports any non‑compliance to appropriate officials.Attends all required trainings, including Trauma‑Informed Care, HUD/CoC compliance, VA contract requirements, crisis intervention, and safety protocols.Completes other duties as assigned.QualificationsEducationBachelor’s degree in a human services field from an accredited institution.ExperienceThree to five years of experience in a human services field.Experience working with individuals with mental illness in a residential and/or treatment setting preferred.Supervisory experience of 1+ yearsExperience working with homeless populations, Veterans, and/or HUD‑funded programs strongly preferred.KnowledgeMental illness, counseling techniques, behavior modification, deescalation, medications, rehabilitation and treatment approaches, substance use issues.Trauma‑Informed Care principles and application.HUD Safe Haven requirements, VA contract expectations, and CoC standards.Staff supervision and residential program operations.Skills & AbilitiesStrong verbal and written communication skills.Effective interpersonal relations, teaching, coaching, counseling, and crisis intervention abilities.Strong organizational, planning, and record‑keeping skills.Ability to evaluate staff and resident needs and organize work for self and others.Ability to maintain calm and professional demeanor during crisis situations.Performance StandardsMust comply with all work‑related rules and standards, including attendance.Must not present a direct threat to the safety or health of self or others.Must uphold Trauma‑Informed Care values in all interactions.Working ConditionsPrimarily indoor work with occasional outdoor exposure when transporting or accompanying residents.Potential exposure to physical hazards when dealing with residents in crisis.Occasional overtime may be required.Physical RequirementsAbility to exert up to 50 lbs occasionally, 20 lbs frequently, and 10 lbs constantly.Physical activities may include climbing, stooping, kneeling, standing, walking, talking, seeing, hearing, handling, sitting, reaching, and driving.Equipment & MaterialsMay include household appliances, cleaning materials, office supplies, telephone, vehicle/van, and food preparation equipment.Safety EquipmentMay include seat belts, protective gloves/aprons, lifting belts, fire extinguishers, first aid equipment, and other emergency safety materials.Special RequirementsValid Florida driver’s license, insurance, and reliable transportation required.“This position is designated as an essential employee position and is required to report during all operational hours, including emergencies or adverse conditions.”We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.Florida’s Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com.