Safe and Secure Ambassador-GATEWAY CENTER

Bath & Body Works; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

Medical, dental, vision coverage

40% merchandise discount

Paid time off

Job summary

Bath & Body Works in New York seeks a Safe and Secure Ambassador (SSA) to protect people, brand and store assets in our home store. You will support the team during life safety events, theft prevention, and incident de-escalation, while upholding BBW policies with professionalism.

In this role you will collaborate with the Regional Asset Protection Manager, document incidents, educate staff on safety practices, and help maintain a secure, welcoming shopping environment for customers and

Qualifications

• Must be 18 years of age or older.
• Meet state or local certification/license and/or legal requirements.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods.
• Effective communication.
• Experience learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact.
• Collaborate with RAPM (Regional Asset Protection Manager) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely, while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on the business needs and direction of the store manager and/or RAPM.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Skills

Effective communication

Stand for extended periods

Adaptability to technology changes

Independent and team work

Flexible scheduling

Customer service focus

Observation and de-escalation

Job description

Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The role of the Bath & Body Works Safe and Secure Ambassador (SSA) is to protect people, brand, and property in their home store environment. The mission of a SSA is to assist the store team in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact. Provide in-store support during life safety, emergency response, and safety incidents.
• Collaborate with RAPM (Regional Asset Protection Manager) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely, while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on the business needs and direction of the store manager and/or RAPM.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Qualifications

• Must be 18 years of age or older.
• Meet any state or local certification/license and/or other legal requirements related to the position.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods of time.
• Effective communication.
• Experience in learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.
• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.
• Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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