Safe and Secure Ambassador-Bay Ridge - 86th Street

Bath & Body Works; New York (NY); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Tuition-free education with Guild

Job summary

Bath & Body Works is hiring a Safe and Secure Ambassador in our home store. The role focuses on protecting people, brand and property while supporting store leadership and asset protection initiatives.

You will work to prevent life safety, theft and fraud incidents, collaborate with RAPM, and educate teams on safety behaviors. The position emphasizes ethics, safety and a strong security culture.

Qualifications

• Must be 18 years or older.
• Flexible availability including nights, weekends and holidays.
• Able to stand for extended periods and lift up to 50 pounds.
• Strong communication and teamwork skills.

Responsibilities

• Engage customers and associates to deter life safety incidents.
• Collaborate with RAPM on safety and security incidents.
• De-escalate conflicts using brand procedures.
• Educate store staff on shrink reduction and safety behaviors.
• Document asset protection trends and communicate with leadership.
• Assist with merchandise recoveries and loss-prevention measures.
• Support Shrink Protection Program follow-up and action plans.
• Coordinate with law enforcement on open cases.
• Model safe work practices and maintain store cleanliness.
• Adhere to ethical conduct, safety and compliance.

Skills

Effective communication

Stand for long periods

Independent & team worker

Tech adaptability

Tools

BBW policies & procedures

Job description

Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The role of the Bath & Body Works Safe and Secure Ambassador (SSA) is to protect people, brand, and property in their home store environment. The mission of a SSA is to assist the store team in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact. Provide in-store support during life safety, emergency response, and safety incidents.
• Collaborate with RAPM (Regional Asset Protection Manager) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely, while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on the business needs and direction of the store manager and/or RAPM.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Qualifications

• Must be 18 years of age or older.
• Meet any state or local certification/license and/or other legal requirements related to the position.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods of time.
• Effective communication.
• Experience in learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.
• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.
• Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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