SAC Support Engineer, Secure Cloud

SAP; Herndon (VA); On-site; USD 92,000 - 199,000; Full time

Job summary

SAP NS2 is seeking an experienced SAC Support Engineer to deliver expert-level customer support for SAP Analytics Cloud in secure, governed environments. You will handle planning, analytics, dashboards, data connections, and admin scenarios with an emphasis on proactive service improvement.

Ideal candidates have 5-8+ years in enterprise software support and hands-on SAC experience, including troubleshooting, security, and live data connectivity.

Qualifications

• 5-8+ years of experience implementing, administering, or troubleshooting enterprise software applications.
• Hands-on experience with SAP Analytics Cloud (SAC) including support, administration, implementation, or customer-facing troubleshooting.
• Experience supporting SAC capabilities: BI, planning, data modeling, security, and live/connectivity.

Responsibilities

• Deliver Core Customer Support for SAP Analytics Cloud in secure environments.
• Proactive Support and Innovation: contribute to incident deflection and knowledge content.
• Continuous Learning Culture: stay current with SAC features and certifications.

Skills

SAC expertise

Technical troubleshooting

Customer-facing support

Education

Bachelor/Master in Natural Science/Technology/Business

Tools

SAP Notes

Knowledge Base Content

Job description

SAP NS2 is seeking an experienced SAC Support Engineer to deliver expert-level customer support for SAP Analytics Cloud in secure, governed environments. You will handle planning, analytics, dashboards, data connections, and admin scenarios with an emphasis on proactive service improvement.

Ideal candidates have 5-8+ years in enterprise software support and hands-on SAC experience, including troubleshooting, security, and live data connectivity.