Sabre Experienced Travel Consultants with Crew Scheduling

American Express Global Business Travel; Topeka (KS); Remote; USD 39,000 - 73,000; Full time

Job summary

A leading travel management company seeks a Crew Scheduling Travel Consultant to provide exceptional travel services to corporate clients. The successful candidate will have over 3 years of experience using Sabre and strong communication skills. The role requires flexibility in scheduling, including nights and weekends, and offers extensive benefits and opportunities for career advancement.

Benefits

Flexible benefits tailored to each country

Health and welfare insurance plans

Retirement programs

Parental leave

Travel perks

Access to learning resources

Internal job openings

Qualifications

• 3+ years of experience as a Travel Consultant using Native Sabre Formats.
• Strong understanding of the travel industry with a background in business or leisure travel.
• Ability to resolve customer issues quickly and independently.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis and research on travel options for clients.
• Collaborate within your team to improve service levels.

Skills

Client service excellence

Proactive anticipation of needs

Teamwork

Attention to detail

Professional communication

Problem resolution

Tools

Sabre Global Distribution Systems

Microsoft Office

AIMS- Crew Scheduling Tool

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Crew Scheduling Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers and crew (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Sabre Global Distribution Systems (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• 3 plus years experience as a Travel Consultant using Native Sabre Formats
• Knowledge of the AIMS- Crew Scheduling Tool
• Proficient in Microsoft Office, especially in Excel and Outlook
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or crew scheduling)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Team and Schedule

Our Traveler Care team is a 24/7 operation. We are looking for candidates who are willing to be flexible with their schedules especially for nights and weekends.

Location

United States

Compensation

The US national base salary range for this position is from $39,200.00 - $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

Benefits

For information about our comprehensive US benefits programs and eligibility, please review the Benefits-at-a-Glance document. Benefits at a glance include flexible benefits tailored to each country, health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, access to over 20,000 courses on our learning platform, leadership courses, and internal job openings.

Our #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Additional disclosures may be provided in accordance with applicable laws where the role is located. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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