SaaS Technical Support Specialist

Storeveu; Maine; Hybrid; USD 42,000 - 66,000; Full time

Job summary

StoreVeu is seeking a SaaS Technical Support Specialist to assist customers with troubleshooting and resolving technical issues related to our POS SaaS platform, ensuring a smooth experience for retail businesses.

The role is remote/Work From Home with full-time hours, typically 9:00 AM – 5:00 PM ET. You will work independently in a remote environment and support customers across our software platform.

Qualifications

• 2+ years of professional technical support experience.
• Experience supporting SaaS or software products.
• Strong troubleshooting and problem-solving skills.
• Understanding of web applications and software workflows.
• Excellent written and verbal communication.
• Customer-focused, able to work independently in a remote environment.

Responsibilities

• Troubleshoot and resolve customer technical issues for the POS SaaS platform.
• Guide customers through step-by-step solutions and best practices.
• Escalate complex problems as needed to Tier 2 support.

Skills

Technical support

SaaS experience

Troubleshooting

Web applications

Communication

Remote work

Job description

# SaaS Technical Support SpecialistRemote / Work From Home Full-timeShareWe are looking for a SaaS Technical Support Specialist with 2+ years of professional experience to join the StoreVeu team.You will help customers troubleshoot and resolve technical issues related to our POS SaaS platform, ensuring a smooth experience for retail businesses.Requirements:• 2+ years of professional technical support experience• Experience supporting SaaS or software products• Strong troubleshooting and problem-solving skills• Ability to understand and diagnose technical issues• Good understanding of web applications and software workflows• Strong written and verbal communication skills• Customer-focused approach• Ability to work independently in a remote environmentWorking Hours:9:00 AM – 5:00 PM ETEmployment:Full-time | Remote / Work From HomeHow to Apply:Send your CV along with your LinkedIn profile or portfolio, if available, to [e-mail].