Global SaaS Support Engineer

Medallia; Town of Texas (WI); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Medallia is hiring a Technical Support Advocate to deliver advanced frontline support for admins, clients and partners of the Medallia Experience Cloud. You will tackle complex technical issues, collaborate with cross-functional teams, and contribute to knowledge sharing and continuous improvement.

In the first 6–18 months you’ll build a solid core product understanding, then specialize in Platform and Integrations with guidance from senior experts.

Qualifications

• High school diploma or GED plus advanced technical certification.
• 1+ year experience in technical, support or customer service roles.
• Able to complete governmental PIV background approval.

Responsibilities

• Deliver high-quality, empathetic technical support globally.
• Collaborate with Professional Services, Product and Engineering.
• Document findings in knowledge base articles.
• Own investigations and resolve complex cases.
• Assist with escalated first-level support cases.
• Coordinate with regional teams across Americas, Europe, Australia, and Asia.
• Share feedback and contribute ideas to leadership.
• Support high severity incidents as part of incident management and on-call.

Skills

Technical troubleshooting

Customer service

English communication

On-call readiness

Team collaboration

Education

High school diploma or GED

Advanced technical certification

Bachelor’s degree or equivalent

Tools

JavaScript

XML

HTML

CSS

Medallia platform

Salesforce Service Cloud

Job description

Medallia is hiring a Technical Support Advocate to deliver advanced frontline support for admins, clients and partners of the Medallia Experience Cloud. You will tackle complex technical issues, collaborate with cross-functional teams, and contribute to knowledge sharing and continuous improvement.

In the first 6–18 months you’ll build a solid core product understanding, then specialize in Platform and Integrations with guidance from senior experts.