SaaS Systems Admin II – DocuSign & Integrations

Attainx Inc.; Arlington (VA); Remote; USD 87,000 - 98,000; Full time

Job summary

AttainX, Inc. is seeking a Systems Administrator II to configure, administer, and sustain CISA's DocuSign environment and approved enterprise integrations.

You will manage accounts, groups, templates, access settings, monitoring, and operational documentation; support controlled changes and service continuity; and coordinate with CISA's Technology Operations Center and project teams. The role focuses on SaaS platform administration, secure configuration, least-privilege access, and coordination

Qualifications

• 3–5 years of related systems administration or SaaS platform support experience.
• Bachelor's degree in information systems, computer science, information technology, or equivalent preferred.
• Experience administering users, groups, roles, permissions, and identity integration.
• Experience supporting availability, performance monitoring, logs, alerts, and incident escalation.
• Experience implementing controlled changes, rollback procedures, and maintenance docs.
• Ability to troubleshoot API, connector, authentication, and data ingestion issues with security teams.

Responsibilities

• Configure and administer DocuSign accounts, groups, access, templates, routing, and policies.
• Provision, modify, and deactivate accounts; maintain least-privilege records.
• Maintain integration settings with Microsoft 365; troubleshoot authentication and issues.
• Monitor availability, performance, usage, and security logs; escalate incidents as needed.
• Execute approved configuration changes; document results and rollback procedures.
• Support data ingestion, retention settings, and records retrieval with stakeholders.
• Maintain dashboards, licensing data, and monthly operational reporting inputs.
• Provide evidence for continuous monitoring and security authorization efforts.

Skills

SaaS platform administration

Incident escalation

Troubleshooting

Documentation

Least-privilege access

Education

Bachelor's degree in information systems / computer science / IT

Tools

DocuSign

Microsoft 365

DocuSign Monitor

Job description

AttainX, Inc. is seeking a Systems Administrator II to configure, administer, and sustain CISA's DocuSign environment and approved enterprise integrations.

You will manage accounts, groups, templates, access settings, monitoring, and operational documentation; support controlled changes and service continuity; and coordinate with CISA's Technology Operations Center and project teams. The role focuses on SaaS platform administration, secure configuration, least-privilege access, and coordination