SaaS Support Specialist — Municipal Government Software

HS GovTech; United States; À distance; USD 42 000 - 64 000; Plein temps

Résumé du poste

HS GovTech is seeking a Junior Technical Support Specialist to be the frontline resource for our SaaS platform serving government customers. You will assist users with software questions, troubleshoot issues, document support cases, and provide configuration guidance.

Ideal candidates are customer-focused, technically curious, organized, and eager to learn. You will grow in SaaS technology and municipal workflows while collaborating with Product, QA, and Engineering to improve the user

Qualifications

• 1–3 years in technical support, help desk, or SaaS support environments.
• Experience with ticketing systems (JIRA, Zendesk, etc.) is a plus.
• Strong troubleshooting, communication, and time-management skills.

Responsabilités

• Provide Tier I & II support for HS GovTech software.
• Respond to inquiries via phone, email, tickets, and remote sessions.
• Troubleshoot application, access, configuration, and workflow issues.

Connaissances

Customer service

Troubleshooting

Communication

Time management

Team collaboration

Formation

Associate's or Bachelor's degree in IT / related field

Outils

JIRA / Jira Service Management

Zendesk

Salesforce Service Cloud

CRM Platforms

Description du poste

HS GovTech is seeking a Junior Technical Support Specialist to be the frontline resource for our SaaS platform serving government customers. You will assist users with software questions, troubleshoot issues, document support cases, and provide configuration guidance.

Ideal candidates are customer-focused, technically curious, organized, and eager to learn. You will grow in SaaS technology and municipal workflows while collaborating with Product, QA, and Engineering to improve the user