SaaS Project Manager (Troy, MI)

BeneSys, Inc.; Troy (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

12 paid holidays

PTO

Health insurance

401k

Job summary

BeneSys, Inc. is seeking a SaaS Project Manager to lead onboarding, configuration, and deployment of enterprise SaaS solutions for clients in the Metro Detroit area.

You will serve as the primary client-facing leader, guiding discovery, requirements, and end-to-end delivery while coordinating with cross-functional teams. The role requires deep expertise in SaaS implementation methodologies, project management, and stakeholder engagement.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of project management experience in SaaS or IT environments.
• Proven track record delivering large-scale, complex projects on time and on budget.
• Strong understanding of SaaS platforms, APIs, integrations, and cloud tech.
• Excellent communication and stakeholder management across technical and non-technical users.

Responsibilities

• Lead end-to-end SaaS implementation projects from initiation to go-live and post-launch support.
• Run discovery sessions to capture requirements and translate them into system configurations.
• Develop and maintain project plans, timelines, budgets, and status reports.
• Collaborate with client executives, stakeholders, and internal teams to manage risk and expectations.
• Define project objectives, scope, roles, and governance to ensure on-time delivery.

Skills

Client engagement

Project management

Agile / Scrum

Stakeholder management

Excellent communication

Data analysis / Excel

Time management

Cross-functional collaboration

Risk management

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

Jira

Smartsheet

Asana

MS Project

API & SaaS integrations

Job description

Location: Troy, MI

Job Id:2685

# of Openings:1

Position Summary -The SaaS Project Manager is responsible for leading the successful onboarding, configuration, and deployment of enterprise SaaS solutions for new and existing clients. This role requires deep expertise in SaaS implementation methodologies, project management, client engagement, and cross-functional collaboration. The Project Manager will ensure projects are delivered on time, within scope, and aligned with client expectations.

Applicant must live in the Metro Detroit area of Michigan.

Key Responsibilities include but not limited to

Client Engagement & Delivery

• Serve as the primary client-facing leader during SaaS implementation projects, ensuring alignment with client objectives and business requirements.
• Lead discovery sessions to capture and validate client needs, translate them into system configurations, and document detailed requirements.
• Partner with client executives, stakeholders, and internal teams to manage expectations, mitigate risks, and resolve escalations.
• Own end-to-end delivery of multiple concurrent implementation projects, from initiation through go-live and post-implementation support.
• Develop and maintain project plans, timelines, budgets, and status reports to ensure transparency and accountability.
• Define project objectives, project scope, roles & responsibilities, as well as architecting right-sized project plans to ensure proper governance & transparency to ensure on-time, on-budget delivery.
• Align resource requirements, managing resource availability both internally and externally, tracking projects through their lifecycle.
• Identifying and mitigating potential risks, managing and adjusting for changes, schedule and/or budget.

Cross-Functional Collaboration

• Collaborate with peers, team members, and stakeholders to drive project success.
• Provide client feedback and insights to influence product enhancements and roadmap prioritization.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 3+ years of experience in project management.
• Proven track record managing large-scale, complex projects.
• Strong understanding of SaaS platforms, APIs, integrations, and cloud technologies.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency in project management tools (e.g., Jira, Smartsheet, Asana, MS Project).
• Formal project management training or certification (CAPM or equivalent required, PMP/PgMP preferred).
• Hands‑on experience leading projects using Scrum and Agile frameworks.
• Self‑motivated and directed, ability to prioritize workloads and multi‑task.
• Must be able to effectively communicate with technical and non‑technical users.
• Expert experience with Excel and other data and analytical tools, technical and software‑development project management a plus.
• Experience in the benefits administration, financial or healthcare IT industry is preferred.
• Regular and predictable attendance is an essential function of this job.

Success in This Role

• High client satisfaction scores and strong adoption of SaaS solutions.
• Consistently meeting or exceeding project delivery timelines and budgets.
• Trusted relationships are built with clients, consultants and cross-functional internal teams.

Work Schedule

Full time. Monday - Friday, 7:30am - 4:30 pm. Hybrid position that is primarily remote, with occasional in‑office days required.

Applicant must live in the Metro Detroit area of Michigan.

Competitive Benefits and Compensation Package

• 12 paid holidays
• Paid Time Off (PTO)
  • Pro-rated during first year of employment
  • 15 days of PTO provided in the next calendar year!
• Up to 20 days paid jury leave
• Medical, dental, and vision insurance, with option for dependent coverage
• Company‑paid basic life, short‑term disability, long‑term disability, and AD&D insurance
• 401k with employer match
• Referral bonus for all successful full‑time referrals
• Annual opportunities for increases

Our Culture

BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long‑term growth and potential.

Our culture focuses on three core values:

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO

Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.