SaaS Order Processor | Salesforce & Billing Specialist

Vastian; United States; On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Short- and long-term disability

Life insurance and AD&D

401(k) savings plan

Paid time off

Job summary

Vastian, a healthcare quality and compliance SaaS leader based in Lawrenceville, GA, seeks an Order Processing Specialist to manage high-volume orders, renewals, and simple service requests, enabling Account Managers to focus on complex client needs.

In addition to a competitive base salary and performance bonus, Vastian offers comprehensive benefits including medical, dental and vision, disability coverage, life/AD&D, 401(k), and paid time off.

Qualifications

• 3+ years in order processing, sales operations, customer support, or a similar role, ideally in SaaS or another subscription business.
• Hands-on Salesforce experience, including working from a case- or queue-based workflow.
• Demonstrated ability to work accurately at volume and maintain data integrity.

Responsibilities

• Process a high volume of client orders accurately and on time in a fast-paced environment.
• Own a case queue in Salesforce and move requests to resolution.
• Partner with Account Managers as day-to-day operational support.
• Maintain customer-first communication and ensure requests are closed and accurate.
• Coordinate with Finance to support billing accuracy and revenue data.
• Raise process improvements and be flexible to shifting priorities.

Skills

Order processing experience

Salesforce experience

Attention to detail

Time management

Communication skills

Tools

Salesforce

Job description

Vastian, a healthcare quality and compliance SaaS leader based in Lawrenceville, GA, seeks an Order Processing Specialist to manage high-volume orders, renewals, and simple service requests, enabling Account Managers to focus on complex client needs.

In addition to a competitive base salary and performance bonus, Vastian offers comprehensive benefits including medical, dental and vision, disability coverage, life/AD&D, 401(k), and paid time off.