SaaS and Vendor Manager

CHAOS Industries; El Segundo (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401k match

Free lunch

No meeting Fridays

Unlimited PTO

Relocation assistance

Job summary

CHAOS Industries is seeking a hands-on SaaS and Vendor Manager to own governance of our vendor ecosystem, from sourcing and contract negotiation through ongoing performance, risk, and financial oversight. You'll build the frameworks that give leadership real visibility into vendor risk, vendor performance, and the financial return each vendor delivers to the business.

This role reports to the IT/Cybersecurity Program Director.

Qualifications

• Bachelor's degree or equivalent experience in business, technology, or supply chain.
• Experience negotiating contracts, SLAs, and KPIs.
• Proven vendor governance and procurement experience.

Responsibilities

• Oversee vendor relationships across consulting, implementation, managed services, and support.
• Define vendor KPIs, monitor performance, and drive continuous improvement.
• Develop sourcing strategies to reduce costs while increasing value.
• Lead RFP/RFI processes and contract negotiations with providers.
• Maintain dashboards to track vendor performance for leadership.

Skills

Vendor governance

Negotiation

Stakeholder engagement

Communication

Education

Bachelor's degree in Business/Technology/Supply Chain

Tools

Tableau

Power BI

Job description

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com .

Role Overview:

CHAOS Industries is seeking a hands‑on Saas and Vendor Manager to own governance of our vendor ecosystem, from sourcing and contract negotiation through ongoing performance, risk, and financial oversight. You'll build the frameworks that give leadership real visibility into vendor risk, vendor performance, and the financial return each vendor delivers to the business.

This role reports to the IT/Cybersecurity Program Director. You'll manage vendor relationships spanning, including consulting, implementation, managed services, and support, partnering closely with corporate procurement and Business Technology (BT) stakeholders to keep sourcing decisions, contractual commitments, and delivery outcomes aligned to CHAOS Industries' objectives.

Responsibilities:

Vendor Governance & Strategy

• Oversee all aspects of vendor relationships, including consulting, implementation, managed services, and support services.
• Lead strategic oversight and performance governance of enterprise vendors, ensuring alignment with business objectives.
• Serve as the primary interface between vendor leadership, IT service owners, and stakeholders.
• Develop and execute sourcing strategies that reduce costs while increasing value.
• Cost management by tracking spend against budget, identifying consolidation opportunities, benchmarking pricing against market rates

Performance & Service Delivery

• Define and monitor vendor performance expectations and KPIs.
• Monitor vendor performance, manage escalations, and drive continuous improvement in service delivery.
• Drive accountability and cross-functional remediation of performance gaps.
• Ensure vendor delivery supports reliability, user experience, and business continuity objectives.
• Reconcile IT department credit card transactions weekly against approved purchase requests, open POs, and budget lines, resolving discrepancies

Sourcing, Contracts & Procurement

• Assist procurement in the negotiation of contracts, SLAs, and KPIs with service providers to ensure alignment with company goals.
• Assist corporate procurement and lead stakeholders through RFPs, RFIs, and other procurement processes for services.
• Enforce contractual obligations and ensure alignment between delivery execution and agreed terms.
• Ensure compliance with all relevant procurement policies.
• Assess and manage vendor cyber, operational, financial, and reputational risk.
• Identify and mitigate risks associated with service vendors, including financial, compliance, and operational risks.
• Develop and maintain dashboards/scorecards for the IT/Cybersecurity Leadership to track vendor performance and inform decisions.
• Regularly review and report on vendor performance metrics against set benchmarks, providing regular reporting to the Program Director.
• Translate analytics into actionable insights; identify systemic risks, root causes, and improvement opportunities.
• Use data-driven insights to influence vendor selection and management strategies.
• Partner with Finance and Procurement to manage vendor financial performance and discipline.

Stakeholder Engagement & Workforce Strategy

• Cultivate strong, strategic partnerships with key vendors to enhance business capabilities and innovation.
• Facilitate communication between vendors, Business Technology (BT) teams, and other stakeholders to ensure project success and alignment with business strategy.
• Collaborate with BT stakeholders to shape an effective workforce mix of internal team members and professional services labor.
• Lead vendor business reviews and maintain strong cross-functional partnerships.
• Perform other related duties as required and assigned.
• Must be able to obtain and maintain a U.S. security clearance.
• Bachelor's degree or equivalent experience in Business, Technology, Supply Chain, or a related field.
• Has directly managed vendor relationships such as consulting, implementation, managed services, or support.
• Has negotiated or materially contributed to negotiating contracts, SLAs, and KPIs with technology service providers.
• Has led or substantially supported RFP/RFI processes or other formal procurement activities.
• Working knowledge of commercial agreements and contractual governance.
• Strong financial acumen, including cost analysis and value tracking.
• Excellent communication, negotiation, and influence skills, with experience managing escalations across vendor and internal stakeholders.

Preferred Requirements:

• Experience with data visualization tools such as Tableau or Power BI.
• Experience shaping workforce strategies that blend internal staff with or contract labor.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 350 employees and counting across 5 global offices

Base Salary Range: $130,000 - 180,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

As set forth in CHAOS Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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