SaaS Account Manager (Germany)

Commvault; Germany (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading data protection company is seeking a Velocity Account Manager. This role focuses on managing existing accounts, ensuring customer satisfaction, and driving sales growth. The ideal candidate has 1-3 years of experience in sales or account management, a strong understanding of SaaS, and exceptional communication skills in English and German. This position allows for remote work and offers a chance to contribute to significant account growth.

Qualifications

• 1 – 3 years of experience in a sales or account management role is preferred.
• Understanding of technology products and SaaS market.
• Successful track record in managing customer relationships.

Responsibilities

• Manage the entire account lifecycle from renewal to expansion.
• Conduct regular Quarterly Business Reviews (QBRs) with clients.
• Maintain high levels of customer engagement and satisfaction.
• Collaborate with support and product teams to address product issues.

Skills

Sales experience

Account management

Customer satisfaction

Negotiation

Problem resolution

German language proficiency

Tools

MS Office

Salesforce (SFDC)

Job description

Overview

Commvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient.

At Commvault, the Velocity Account Manager plays a vital role in driving the expansion and retention of our existing SaaS accounts. This position is designed for a strategic inside sales hunter with a keen focus on nurturing and expanding relationships within our current client base. The successful candidate will manage all aspects of account growth, including renewals, cross-selling new products, and customer satisfaction, ensuring the continued success and expansion of our SaaS offerings.

What to know about security and recruitment

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

What you will do

• Manage the entire account lifecycle from renewal to expansion, demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts.
• Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals, ensuring sustained account growth and satisfaction.
• Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries.
• Develop a deep understanding of each account’s unique challenges and opportunities, crafting customized strategies to maximize value and loyalty.
• Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client, enhancing their overall experience and satisfaction.
• Utilize CRM systems to track account activity, sales progress, and lead management, ensuring all account information is up-to-date and communications are logged and followed.
• Achieve and exceed assigned sales and customer loyalty targets, maintaining a strong pipeline of opportunities for account growth.

What you need to be ready

• Preferred 1 – 3 years of relevant experience in a sales or account management role.
• Strong understanding of technology products and the broader SaaS market, skilled in clearly and effectively communicating complex product features and advantages.
• Proven track record of managing customer relationships and achieving sales targets within a SaaS environment.
• High level of professionalism and customer-centric approach, with exceptional skills in negotiation and problem resolution.
• Ability to work effectively both independently and as part of a team, with a high degree of initiative and drive.
• Proficiency in using Microsoft Office, SFDC, and other sales and customer relationship management tools.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
• High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions.
• English and German language to a professional level.

This role is perfect for someone who is capable of nurturing long-term client relationships, ensuring satisfaction, and driving significant account growth. If you are motivated by customer success and have a passion for expanding business within existing accounts, we encourage you to apply.

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Equal Opportunity

Commvault is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [e-mail]. For any inquiries not related to an accommodation please reach out to [e-mail].