SA Americas Business Engagement Lead

Ernst & Young Oman; Chicago (IL); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading global consultancy is seeking a Service Adoption Area Engagement Lead in Chicago, IL. This role involves managing client relationships, analyzing business data, and leading multiple projects while ensuring operational excellence. Candidates should possess a college degree in business or related field, extensive IT experience, and strong sales skills. The company offers a flexible working environment and emphasizes a diverse and inclusive culture.

Benefits

Continuous learning opportunities

Transformative leadership coaching

Diverse and inclusive culture

Qualifications

• 10+ years experience in IT and client-related work.
• 5+ years experience in senior stakeholder management.
• Proven experience leading development projects.
• Experienced in software development methodologies including Waterfall and Agile.

Responsibilities

• Oversee client relationships and act as first point of contact.
• Manage ongoing business relationships for effective engagement.
• Analyze business data and project budgets.
• Identify opportunities for upselling services.
• Manage country and client reporting to align resources.

Skills

Client relationship management

Business analysis

Project management

Sales negotiation

Leadership

Education

College degree in business or related technology field

Tools

Microsoft platforms

Job description

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business.

The Opportunity

Service adoption Area Engagement Lead focuses on building positive client relationships for their area and execute roll out of ET product & services catering to country needs and desire. They assess client needs, identify their requirements and develop cohesive projects that improve the operations of a business through more efficient procedures and systems.

This is a non-client facing role. Great flexibility to work from a home office with limited travel. This role is guided by the Service Adoption Global Engagement Lead.

Your Key Responsibilities

• Liaise with Clients: Engagement leads oversee the client relationships with the business, engaging as the first point of contact.
• Business Relationship Management: On-going business relationship management is key for an engagement lead.
• Analyze Business Data: Engagement Leads help analyse country status, review financial data, return on investment and project budgets.
• Identify Upselling Opportunities: Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness.
• Prepare Reports & Improve Performance: Engagement leads manage country and client reporting, keeping everyone aligned on resourcing and timescale.
• Internal Alignment: A key duty will be aligning the various processes within the Service Adoption function to work efficiently together.
• Senior Project Management: Due to the nature of the role, engagement leads will be managing multiple projects at any one time.

Skills and Attributes for Success

Education: College degree in business or related technology field.

• Experience: A minimum of 10-years experience in an IT and client related work.
• A minimum of 5-years experience in senior stakeholder management and business relationship management.
• Proven experience leading, managing and growing large scale user experience and development projects.
• Experience with Microsoft platforms and applications.
• Experience in varied software development methodologies, including Waterfall and Agile.

Skills:

• Management Skills: Manage relations between teams and clients at multiple levels.
• Organisational Skills: Need to be able to multi-task and organise as will be working on multiple projects.
• Customer Skills: Need to excel in business-to-customer relationships to succeed and build revenue.
• Business Acumen: Need a key understanding to what to do in any business situation.
• Problem Solving Skills: When issues arise between clients, teams and projects, engagement leads must find solutions.
• Leadership: Provide strategic and tactical leadership to both clients and project teams.
• Sales: Strong sales experience is required to facilitate and negotiate financial business cases.
• Strategy: Provide insight and strategy guidance to both internal and external teams.

What We Offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.