RYAN WHITE - MEDICAL CASE MANAGER TIER I, II, or III

Anchorage Neighborhood Health Center; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Anchorage Neighborhood Health Center is seeking a Medical Case Manager I, II, or III to coordinate patient care in Anchorage, AK. The role involves managing a caseload, developing care plans, and serving as an advocate for patients.

Ideal candidates will have an undergraduate degree in social work or psychology, 3 years of patient-facing experience, and the ability to work collaboratively with healthcare teams. Experience with vulnerable populations and bilingual skills are preferred.

Qualifications

• Three years’ experience in patient/client-facing roles in healthcare or social services.
• Experience in a primary care or safety-net clinic setting preferred.

Responsibilities

• Manage a panel of patients to coordinate care and services.
• Conduct comprehensive assessments to identify patient’s level of service need.
• Develop individualized care plans with short and long-term goals.
• Monitor patients’ progress and adjust care plans as needed.
• Provide ongoing follow-up and ensure continuity of care.
• Act as a patient advocate and empower patients in the healthcare system.
• Educate patients about diagnoses and self-management strategies.
• Maintain accurate and confidential records of assessments and care plans.

Skills

Experience working with vulnerable populations

Bilingual preferred

Education

Undergraduate degree in social work, psychology or related field

Job description

Job Location: ANCHORAGE, AK 99503

Accepting applicants for Medical Case Manager I, II, or III with the flexibility to work either 60 or 80 hours per pay period subject to applicant availability and preference.

Required years of experience and compensation increase in correlation with tiers.

POSITION SUMMARY

The Medical Case Manager (MCM) serves as a patient advocate, supporting, guiding, and coordinating care for patients, families, and caregivers within a primary care clinic. The MCM manages a caseload of patients, coordinating resources across the care continuum and working to optimize both health outcomes and resource utilization. The case manager facilitates communication among patients, providers, and community-based organizations, ensuring patients receive timely and appropriate care services. The MCM is embedded within and integral part of the primary care team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage a panel of patients to coordinate care and services across ANHC, external specialty providers, and local community resources. Act as a central point of contact, coordinating and integrating services across the service continuum.
• Conduct comprehensive assessments to identify patient’s level of service need and to determine appropriate interventions and support.
• In conjunction with the patient and the primary care team, develop individualized care plans with short and long‑term goals to support patients with health goals. Update care plans at appropriate intervals.
• Monitor patients’ progress, evaluate outcomes, and adjust care plans as needed. Assist patients in identifying and accessing needed resources to meet care plan goals.
• Provide ongoing follow‑up, support transitions of care (e.g., referrals, follow‑up appointments, discharge or changes in care levels), and ensure continuity of care.
• Act as a patient advocate; elevate patient voice so that preferences are respected and needs are met within the healthcare system. Empower patients by highlighting personal agency. Educate patients on rights and responsibilities within a healthcare setting.
• Provide education to patients and their support systems about diagnoses, treatment plans, self‑management strategies, and how to access community or social support services. Provide emotional and social support to help patients and their families navigate the emotional toll associated with diagnosis and/or treatment.
• Provide information on screenings, preventative care, and chronic care management. Explain medical information in an easy‑to‑understand manner, tailoring education to the patient’s health‑literacy level.
• Work closely with the primary care team including medical providers, nurses, behavioral health, community resources, and other team members to ensure coordinated, holistic care. Maintain open communication with primary care provider and other members of the care team to ensure coordinated care.
• Maintain accurate, timely, and confidential records of assessments, care plans, interventions, progress notes, and communications. Ensure compliance with legal, ethical, and regulatory standards regarding privacy and data security.
• All other duties as assigned.

SUPPORTING DUTIES AND RESPONSIBILITIES

• Participates in quality improvement activities. Elevates care trends needing improvement and works collaboratively within a team setting to identify and implement solutions.
• Attends and participates in meetings and activities as required. Serves as a member of site committees, as requested.
• Complete all required trainings as deemed necessary for this position.

QUALIFICATIONS

• Work Experience: Experience working with vulnerable or underserved populations. Three years’ experience in patient/client‑facing roles in healthcare or social series. Experience in a primary care or safety‑net clinic setting preferred.
• Education, Certification and Licensure: Undergraduate degree in social work, psychology or related field; experience may be substituted on a year‑by‑year basis.
• Additional Skills & Knowledge: Bilingual preferred.