Rx Refill Specialist

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 38,000 - 46,000; Full time

Job summary

St. Luke's University Health Network is seeking an Rx Refill Specialist - Access Center to handle patient medication refill requests using approved refill protocols and to coordinate with patients, providers and pharmacies to close refill cycles.

The role requires a High School diploma and Medical Assistant, Pharmacy Technician or Certified Medication Technician certification. Two or more years in a medical practice or pharmacy is preferred. Strong communication and EHR proficiency are essential.

Qualifications

• High School graduate or equivalent.
• Required: Medical Assistant, Pharmacy Technician Certification, or Certified Medication Technician.
• Preferred: Two or more years' experience in a medical practice or pharmacy.

Responsibilities

• Process inbound phone and electronic patient medication refills requests using electronic health record, patient engagement tools and prescription refill platforms.
• Engage patients in a polite, prompt and compassionate manner during all patient interactions.
• Review medical records and specialty-specific prescription refill protocols to support filling of prescription when a refill request flags for review.
• Utilize defined escalatory workflows to notify prescribing provider of medication requests that have not met protocol criteria.
• Facilitate correspondence with patients, providers, insurance companies and pharmacies as necessary to address medical refill requests.
• Document pertinent information in medical record and may notify patients of overdue visits and/or necessary screenings based on defined protocol.
• Escalate medication questions or concerns to Supervisor, Rx Refill as necessary.
• Collaboratively partners with other team members to promptly address patient requests and/or concerns that may originate in other settings (e.g., Access Center, practice operations, etc.).
• Other related duties as assigned.

Education

High School Diploma or equivalent

Medical Assistant Certification

Pharmacy Technician Certification

Certified Medication Technician

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Rx Refill Specialist - Access Center will address patient medication refill requests using approved specialty-specific medication refill protocols. This position will work with a variety of stakeholders and facilitate communication amongst patients, providers, and pharmacies to ensure closure to the refill request process.

JOB DUTIES AND RESPONSIBILITIES

• 1. Processes incoming phone and electronic patient medication refills requests using electronic health record, patient engagement tools and prescription refill platforms.
• 2. Engages patients in a polite, prompt and compassionate manner during all patient interactions.
• 3. Reviews medical records and specialty-specific prescription refill protocols to support filling of prescription when a refill request flags for review.
• 4. Utilizes defined escalatory workflows to notify prescribing provider of medication requests that have not met protocol criteria.
• 5. Facilitates correspondence with patients, providers, insurance companies and pharmacies as necessary to address medical refill requests.
• 6. Documents pertinent information in medical record and may notify patients of overdue visits and/or necessary screenings based on defined protocol.
• 7. Escalates medication questions or concerns to Supervisor, Rx Refill as necessary.
• 8. Collaboratively partners with other team members to promptly address patient requests and/or concerns that may originate in other settings (e.g., Access Center, practice operations, etc.).
• 9. Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

Sitting for up to 8 hours per day, 3 hours at a time. Consistent use of hands and fingers for typing, telephones, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 15 pounds. Stoops, bends, and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision. Visual monotony when reading reports and reviewing computer screen.

EDUCATION

High School graduate or equivalent.

TRAINING AND EXPERIENCE

• Required: Medical Assistant, Pharmacy Technician Certification, or Certified Medication Technician
• Preferred: Two or more years' experience in a medical practice or pharmacy

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non‑profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.