Rx Onboarding and Care Coordinator- St. Louis

Scholar Rock, Inc.; United States; Remote; USD 175,000 - 220,000; Full time

Job summary

Scholar Rock, Inc. is seeking a patient journey expert to serve as the ROCC, delivering education and comprehensive care coordination for SMA patients and families.

You will bridge communication between patients, caregivers, healthcare teams and advocacy groups to address non-clinical barriers and support access and affordability. You will lead with empathy, provide tailored education and resources, and collaborate with internal teams to improve patient experience across the treatment journey.

Qualifications

• 5+ years in pharma/biotech patient support, account management, reimbursement, HUB/patient services or market access.

Responsibilities

• Act as primary contact for patients and caregivers, providing education on disease state, therapy options, access pathways and available support services.
• Oversee access coordination: affordability programs, benefit verifications, prior authorization, site-of-care logistics, ensuring timely therapy initiation and adherence.
• Deliver personalized patient care with tailored education and resources; provide in-person support at treatment centers when needed.
• Collaborate with Sales, Field Reimbursement, Advocacy, Marketing to enhance patient experience and align program operations.
• Coordinate with care coordinators, infusion sites, and office staff to address access challenges and provide resources.
• Monitor payer landscapes, regulatory shifts, and market trends to anticipate challenges and communicate updates.
• Build networks through advocacy groups and rare disease events and national conferences.
• Maintain understanding of patient/community needs and national access dynamics to support regional education and assistance.
• Adhere to HIPAA, FDA, OIG guidelines and document adverse events and product complaints.

Skills

Patient access

Reimbursement

Account management

Communication

Chronic care

Multitasking

Spanish language

Job description

Scholar Rock is delivering muscle-targeted breakthroughs to transform the treatment of spinal muscular atrophy (SMA) and other rare neuromuscular diseases where muscle atrophy remains a critical unmet need.

As a global leader in myostatin biology, a field focused on proteins that regulate muscle mass, the biopharmaceutical company is named for the visual resemblance of a scholar rock to protein structures. Our commitment to unlock fundamentally different treatment approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. Scholar Rock works every day to create new possibilities for patients through its highly innovative anti-myostatin program, including opportunities in additional rare neuromuscular diseases. Learn more about our neuromuscular franchise at ScholarRock.com and follow @ScholarRock on X and on LinkedIn.

The Rx Onboarding and Care Coordinator (ROCC) is a patient journey expert focused on delivering personalized education and comprehensive care coordination to support patients and families throughout their spinal muscular atrophy (SMA) treatment journey. Acting as a trusted patient advocate, the ROCC serves as the central point of contact, bridging communication between patients, caregivers, healthcare teams, and advocacy groups to support appropriate patients at all stages of the treatment journey. This role focuses on the patient experience through uncovering individual needs and delivering customized tools and resources to address them. The ROCC will be the connection to resources that address access, affordability, and logistical challenges and will work cross-functionally to identify and compliantly remove non-clinical barriers. With an emphasis on empowering patients and caregivers, the ROCC will lead with empathy to provide tailored education and connections to practical solutions and tools that effectively address non-clinical barriers to access and improve patient experience.

The ROCC role offers a unique opportunity to make a significant impact on the lives of individuals living with a rare neuromuscular disease by ensuring access, support, and continuity of care throughout their treatment journey. The ROCC will be a critical member of the broader Patient Access and Experience Team.

Position Responsibilities:

• Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey.
• Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support.
• Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands‑on logistical assistance, including in‑person support at treatment centers when necessary.
• Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals. Handle escalated issues promptly to maintain a consistent, high-quality patient experience.
• Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges. Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy.
• Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams.
• Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance.
• Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance.
• Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints.

Candidate Requirements:

• Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
• Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
• Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
• Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
• Experience with complex patient-case management is required.
• Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
• Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
• Familiarity with HIPAA, FDA, and OIG guidelines.
• Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
• Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
• Bilingual (Spanish-speaking) preferred.

Location and Travel Requirements:

• Role is field based, requiring up to 60% travel
• Candidate must reside in territory

$175,000 - $220,000 a year

Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees