RVP Strategic Performance - Luxury (Field Operations) (Remote)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 161,000 - 250,000; Full time

Benefits offered by this job

Free hotel stays

Headspace subscription

Family assistance policy

Paid time off and benefits

Job summary

Hyatt Hotels Corporation is seeking a Regional Vice President, Strategic Performance, to support the Luxury Brands within America’s Performance Hub. This remote leadership role will guide 10–15 General Managers, aligning operations with luxury standards, driving profitability, and strengthening owner partnerships.

The role requires 10+ years in hotel operations or finance, strong leadership, and the ability to travel up to 50% to support properties and priorities.

Qualifications

• 10+ years of hotel operations and/or commercial or finance experience.
• Prior Hotel General Manager or above-property/regional experience required; luxury hotel or luxury brand experience preferred.
• Strong commercial and financial acumen with ability to translate performance data into actions.
• Experience leading hotel performance, leadership accountability, and owner relationships.
• Knowledge of asset management principles preferred.
• Strong enterprise leadership across hotels, functions, owners and Corporate leadership.
• Ability to travel up to 50% to support hotels and priorities.

Responsibilities

• Lead and develop a portfolio of ~10–15 General Managers and teams with coaching and succession support.
• Diagnose performance gaps and establish action plans with core metrics.
• Build and sustain owner relationships and communicate performance and priorities.
• Oversee GM hiring and leadership accountability with HR and leaders as needed.
• Drive revenue, sales, marketing and demand-generation efforts across portfolio.
• Review hotel financials and present recommendations to owners and corporate leaders.
• Apply asset-management perspective to strategy, capital priorities and operating plans.
• Partner with Brand teams to align with Luxury Brand standards and priorities.
• Provide enterprise leadership across America’s Managed Performance Hub with data and AI-enabled insights.

Skills

Leadership

Strategic thinking

Communication

People management

Cross-functional collaboration

Tools

AI-enabled tools

Job description

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"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

RVP Strategic Performance - Luxury (Field Operations) (Remote)

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Regional Vice President, Strategic Performance, to support Hyatt Luxury Brands within America’s Performance Hub. In this role, the Regional Vice President, Strategic Performance, will collaborate closely with Portfolio Health, Operational Performance, Field Operations and cross-functional partners to strengthen hotel performance, develop General Managers, deepen owner relationships, advance guest experience and support the continued refinement and evolution of the Luxury Brands. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

• Lead, support and develop a portfolio of approximately 10-15 Hotel General Managers and their leadership teams, providing coaching, performance guidance, succession support and capability building resources that strengthen leadership effectiveness.
• Drive hotel performance across financial results and guest satisfaction measures by diagnosing performance gaps, establishing clear action plans and ensuring timely follow-through against core metrics, with particular attention to luxury service delivery and guest expectations.
• Build and sustain trusted owner relationships by providing proactive support, communicating hotel performance and strategic priorities, addressing concerns and driving positive owner sentiment, with an understanding of the expectations and investment priorities associated with luxury assets.
• Exercise independent judgment on General Manager hiring, leadership accountability and performance actions, partnering with appropriate Human Resources and business leaders as needed.
• Strengthen commercial behaviors and results across the portfolio by applying strong commercial acumen and partnering with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities.
• Evaluate hotel operating effectiveness and guide actions that improve execution, efficiency, leadership alignment, and overall business performance through accountability of use of available tools and resources while maintaining Hyatt standards.
• Review and approve hotel-level financial recommendations within established authority, and prepare and present items requiring further approval to owners and Corporate leaders.
• Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans to support sustainable performance and long-term asset value, including the unique positioning and investment considerations of luxury hotels.
• Partner closely with Brand teams to drive alignment with Luxury Brand standards and priorities, while contributing field insights that support brand refinement, differentiation and evolution across the luxury portfolio.
• Provide enterprise leadership across America’s Managed Performance Hub and partner functions, using data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate effective action plans.
• Demonstrate a commitment to Hyatt core values.

Qualifications

Experience Required:

• 10+ years of hotel operations and/or commercial or finance experience with a proven track record of success.
• Prior Hotel General Manager or above-property/regional experience required; luxury hotel or luxury brand experience strongly preferred.
• Strong commercial and financial acumen with demonstrated ability to translate performance data into operating actions.
• Experience leading hotel performance, leadership accountability and owner relationships across complex operating environments, with demonstrated understanding of luxury service standards and guest expectations preferred.
• Knowledge of asset management principles preferred.
• Strong enterprise leadership skills with the ability to influence across hotels, functions, owners and Corporate leadership.
• Ability to diagnose complex performance problems quickly and develop clear, practical action plans that drive measurable turnaround.
• Strong relationship-management and communication skills, particularly with Hotel General Managers, hotel leadership teams and owners.
• Ability to travel up to 50% to support assigned hotels, owners and business priorities.

Experience Preferred:

• Proficiency with hotel operations and commercial performance tools.
• Strong AI acumen and demonstrated ability to use AI-enabled tools to analyze performance, generate insights and improve productivity.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $161,300-$250,000. This role is also eligible for an Annual Incentive Plan, LTIP and DCP plan.

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The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

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